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Amazon encourages sellers to request feedback and resolve negative feedback, but there are several rules that you should know about.
Amazon sellers can send seller feedback requests to buyers, but there are rules to follow when doing so. It’s important to know, understand and follow Amazon’s Communication Guidelines. We’ve created a simple checklist to help you make sure that your feedback request messaging is compliant with Amazon’s policies.
Amazon buyers can rate their interactions with you by leaving a feedback rating between one and five stars. Seller feedback is all about the buyer’s experience with you, while product reviews are about their experience with your product. These ratings are sometimes mentioned interchangeably, but they are different. Both are important for your overall Amazon seller reputation.
Amazon feedback can help you maintain a healthy seller account. It can also influence buyer purchase decisions and affect your eligibility for programs like Seller Fulfilled Prime. The best way to get more feedback is to ask for it, but it’s essential to follow Amazon’s guidelines when requesting feedback. Our checklist makes it easy to quickly to make sure that your message is written within Amazon’s guidelines.
Download the Amazon feedback compliance checklist to evaluate your feedback request message now. You’ll be able to make sure that you are requesting feedback in the right way and get links to relevant Amazon policies. You’ll also get an at-a-glance guide to Amazon’s feedback rules.
Fill out the form to get your free feedback compliance checklist now!