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Get notified about review and feedback ratings
so you always know what's happening.
Respond to customers
Email or text alerts notify your team when a customer is unhappy. If you are enrolled in Brand Registry, you can use Amazon templates to offer a refund or request more information when a customer leaves a negative review.
Get alerts on your schedule
You have control over when and how you receive Amazon rating alerts for new feedback and reviews.
It isn’t easy to see when you receive new ratings from your Seller Central account, particularly when it comes to product reviews. If you have several ASINs, checking for new reviews even once a week can be time-consuming.
Instead of constantly checking Amazon to see if there is a new review for your recently launched product, you can focus your time elsewhere knowing that FeedbackFive® will notify you whenever you receive a review. Not only that, you can log in any time to see all of your ratings, order volume, and more. You can also sort and filter your feedback and review data or download it to CSV for additional analysis.
For me, one of the greatest things about FeedbackFive is that I really believe that the people who are in the company and working with the clients day in and day out actually really care.
As a business owner, this is gold and therefore I believe in FeedbackFive as a business and a valuable asset to what I am trying to achieve in my business.
-Kevin Katz
How many requests will you send per month?
1,500
How many products do you want to monitor for reviews?
5
Send up to Requests - $
Track up to ASINs - $
| Lite | Basic | Pro | Enterprise | |
|---|---|---|---|---|
| Email Management | ||||
| Monthly emails included | 50 | 250 | 1500 | 8,000 - 1,000,000+ |
| # of Email Campaigns | 3 | 3 | 10 | Unlimited |
| Send feedback and review request emails via Buyer-Seller Messaging | ||||
| Automate official Amazon Request a Review messages | ||||
| Manually exclude orders from solicitation | ||||
| Basic timing capabilities (time of day, days after order, etc.) | ||||
| Advanced timing capabilities (days after delivery) | ||||
| Auto-exclusions (Late Orders, Refunded Orders, Out of Country) | ||||
| Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.) | ||||
| Email overage fees (price per email, over plan limit) | N/A | N/A | $0.0075 | as low as $0.0009 ($0.0075 - 0.0009) |
| Feedback | ||||
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. | ||||
| Reputation management dashboard | ||||
| Feedback analytics over 7, 30, and 90 days | ||||
| Export feedback to .CSV file | ||||
| Feedback alerts by email and text | ||||
| Automated workflow for resolving feedback issues | ||||
| Product Reviews | ||||
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. | ||||
| Monitor your own ASINs | ||||
| Monitor competitor ASINs | ||||
| Free ASINs included with plan | 2 | 2 | 5 | 10 |
| Track up to 10,000 ASINs | ||||
| Review analytics over 7, 30, and 90 days | ||||
| Export feedback to .CSV file | ||||
| Review alerts by email and text | ||||
| Email Content | ||||
| Pre-built Amazon TOS compliant email templates for feedback and review requests | ||||
| Professionally translated default email templates | ||||
| Advanced HTML editor | ||||
| Feedback removal request email template | ||||
| Customize with your logo | ||||
| Targeted links for buyers to leave feedback or reviews | ||||
| Insert product specific content | ||||
| Include attachments such as PDF files | ||||
| Customizable CTA buttons | ||||
| Administrative | ||||
| Daily email summary of your feedback and review activity | ||||
| Complete history of FeedbackFive activity for each order | ||||
| Manage multiple stores | ||||
| Unlimited users | ||||
| Support | ||||
| In-app onboarding | ||||
| Self-Service Help Center | ||||
| Chat | ||||
| Phone | ||||
| Personal kick-start session with an account advisor | ||||
| One-on-one account optimization calls |
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But you can still send us mail:
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Richmond, VA 23238
Call us: 800-757-6840
Copyright© 2007-2021 eComEngine, LLC. All Rights Reserved. eComEngine®, FeedbackFive®, MarketScout™, and RestockPro® are trademarks or registered trademarks of eComEngine, LLC. Amazon's trademark is used under license from Amazon.com, Inc. or its affiliates.