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Negative and positive Amazon review alerts in FeedbackFive email

Monitor What Matters

Respond to customers
Email or text alerts notify your team when a customer is unhappy. If you are enrolled in Brand Registry, you can use Amazon templates to offer a refund or request more information when a customer leaves a negative review.

Get alerts on your schedule
You have control over when and how you receive Amazon rating alerts for new feedback and reviews.

FeedbackFive email alert settings
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See Your Ratings in One Place

It isn’t easy to see when you receive new ratings from your Seller Central account, particularly when it comes to product reviews. If you have several ASINs, checking for new reviews even once a week can be time-consuming.

Instead of constantly checking Amazon to see if there is a new review for your recently launched product, you can focus your time elsewhere knowing that FeedbackFive® will notify you whenever you receive a review. Not only that, you can log in any time to see all of your ratings, order volume, and more. You can also sort and filter your feedback and review data or download it to CSV for additional analysis.

Kevin Katz headshot

For me, one of the greatest things about FeedbackFive is that I really believe that the people who are in the company and working with the clients day in and day out actually really care.

As a business owner, this is gold and therefore I believe in FeedbackFive as a business and a valuable asset to what I am trying to achieve in my business.
-Kevin Katz

Build the Right Plan for Your Business

How many requests will you send per month?

1,500

How many products do you want to monitor for reviews?

5

$
per month

Send up to Requests - $
Track up to ASINs - $

Free Trial. 100% Amazon Compliant.
Compare All Features and Plans
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Lite Basic Pro Enterprise
Lite Basic Pro Enterprise
Email Management
Monthly emails included 50 250 1500 8,000 - 1,000,000+
# of Email Campaigns 3 3 10 Unlimited
Send feedback and review request emails via Buyer-Seller Messaging
Automate official Amazon Request a Review messages
Manually exclude orders from solicitation
Basic timing capabilities (time of day, days after order, etc.)
Advanced timing capabilities (days after delivery)
Auto-exclusions (Late Orders, Refunded Orders, Out of Country)
Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)
Email overage fees (price per email, over plan limit) N/A N/A $0.0075 as low as $0.0009 ($0.0075 - 0.0009)
Feedback
Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr.
Reputation management dashboard
Feedback analytics over 7, 30, and 90 days
Export feedback to .CSV file
Feedback alerts by email and text
Automated workflow for resolving feedback issues
Product Reviews
Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr.
Monitor your own ASINs
Monitor competitor ASINs
Free ASINs included with plan 2 2 5 10
Track up to 10,000 ASINs
Review analytics over 7, 30, and 90 days
Export feedback to .CSV file
Review alerts by email and text
Email Content
Pre-built Amazon TOS compliant email templates for feedback and review requests
Professionally translated default email templates
Advanced HTML editor
Feedback removal request email template
Customize with your logo
Targeted links for buyers to leave feedback or reviews
Insert product specific content
Include attachments such as PDF files
Customizable CTA buttons
Administrative
Daily email summary of your feedback and review activity
Complete history of FeedbackFive activity for each order
Manage multiple stores
Unlimited users
Support
In-app onboarding
Self-Service Help Center
Email
Chat
Phone
Personal kick-start session with an account advisor
One-on-one account optimization calls