Originally published on November 5, 2015, updated June 30, 2020
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Getting positive feedback and maintaining a great feedback score are essential for a successful Amazon seller. With so many other things to think about, however, most sellers simply don’t have time to request and manage feedback.
Amazon feedback software can be a powerful tool to help sellers acquire five-star ratings. But not all feedback management programs are equal. Here are five key things you should look for in choosing the best Amazon feedback software for your business.
The more features in the software, the less work for you! Feedback management software with a robust feature set will be more effective and save you more time than one that has only limited features and capabilities. Basic features include a feedback solicitation email template and automatic sending of these emails once a customer places an order.
Advanced features include the option to exclude certain orders or customers from feedback solicitation and options to configure specific dates or times for the emails to be sent. Other things to look for include the ability to send emails to request product reviews.
For sellers who sell outside the US, it is important to have feedback management software that will also support Amazon’s international marketplaces. Ideally, you want one software tool to work for all your Amazon stores. FeedbackFive, offered by eComEngine, supports not only Amazon.com, but also Amazon .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .tr, and .sg seller accounts, with more on the way. Professional default templates are available in Dutch, English, French, German, Italian, Portuguese, Spanish, and Turkish.
You can also send Amazon Request a Review messages powered by FeedbackFive scheduling and automation. These messages consist of a product review request in addition to a feedback request. The message is automatically translated into the recipient's language of choice.
You don’t want to experiment with your reputation on Amazon. Only trust your feedback management and Amazon data to a reliable, proven partner. FeedbackFive invented automated feedback management on Amazon. We have served thousands of Amazon sellers, and have sent more than one billion feedback solicitation emails. There's no substitute for experience!
As you expand your business, you want software that grows with you. More orders will require more emails. FeedbackFive has multiple plan levels, accommodating everyone from mom-and-pop stores with less than 50 orders per month to sellers with tens of thousands of orders monthly. As your business grows, FeedbackFive supports you with product review requests and other advanced features. Whether you are just starting out or have a large company that needs sophisticated feedback and product review campaigns, FeedbackFive has the proven infrastructure and technology to support you as you grow.
If something goes sideways, or if you just have questions about how to best use the feedback management software, you will want a great customer support team that can resolve your issues fast. FeedbackFive has an excellent support team that is always just a quick chat, phone call, or email away. We even provide one-on-one onboarding and account health checks to help you make sure your account is set up for success.
Our friendly and knowledgeable staff are committed to bringing you the best user experience possible. Amazon sellers need a feedback management company that will stand behind their product. We are not just a software tool. We are real people who are available to support you and the growth of your business.
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