FeedbackFive helps you connect with Amazon buyers at the right time to build your reputation. Customize your messages, include product images, choose when to send and more.
We've been helping sellers since 2009, when FeedbackFive became the first feedback software for Amazon merchants.
Contact Amazon buyers with beautifully designed custom emails to request seller feedback and product reviews.
Choose the right plan for you
|Awesome support in the self-service Help Center||✔||✔||✔||✔|
|Works with Amazon FBA accounts||✔||✔||✔||✔|
|Ready-to-go feedback and review campaigns||✔||✔||✔||✔|
|Build eye-catching email templates with our intuitive email wizard||✔||✔||✔||✔|
|Include targeted links for buyers to leave feedback or reviews||✔||✔||✔||✔|
|Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr||✔||✔||✔||✔|
|Manually exclude orders from solicitation||✔||✔||✔||✔|
|Intuitive reputation management dashboard||✔||✔||✔||✔|
|Basic timing capabilities (time of day, days after order, etc.)||✔||✔||✔||✔|
|Send emails manually||✔||✔||✔||✔|
|Advanced support (email, chat, phone)||✔||✔||✔|
|Advanced timing capabilities (days after delivery or after feedback received)||✔||✔|
|Toggle between multiple marketplace accounts||✔||✔|
|Manage billing for multiple marketplaces on one account||✔||✔|
|Complete history of FeedbackFive activity for each order||✔||✔|
|Custom email designer||✔||✔|
|Call to action buttons||✔||✔|
|“Exclude by Email” – Avoid soliciting unhappy customers without ever leaving your own inbox||✔||✔|
|Negative feedback alerts (text and/or email)||✔||✔|
|View, search and filter all feedback||✔||✔|
|Automated workflow for resolving feedback issues||✔||✔|
|Create custom campaigns||✔||✔|
|Create SKU-specific emails or add SKU-specific messages||✔||✔|
|Advanced rules and exclusions (Checkout by Amazon, Late Orders, Refunded Orders, Out of Country, Feedback Received, Repeat Buyer, SKU)||✔||✔|
|Send different emails for FBA/non-FBA||✔||✔|
|Unlimited campaigns for maximum automation||✔|
|Personalized kick-start session with a feedback expert||✔|
|One professionally designed email by a Certified FeedbackFive Email Designer ($399 value)||✔|
Personalized automation saves time and helps you get your feedback or product review request in front of buyers at the right time, every time.
Your seller feedback rating informs potential buyers about your reliability as a merchant. It can affect your ability to win the Buy Box. In some cases, it can even affect your ability to sell on the Amazon marketplace. FeedbackFive, along with good customer service practices, can protect and enhance your reputation on Amazon. It can help safeguard you from the effects of occasional negative ratings. And, most importantly, good feedback helps boost your sales!
Product reviews provide information about how your products are perceived by buyers. Reviews offer social proof for prospective customers and also directly impact your sales; generally, the more reviews you have, the better your product will rank in Amazon’s search algorithm.
Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. That leaves you with a large number of satisfied buyers who are not leaving positive ratings. FeedbackFive automatically sends a personal email to each of your customers requesting seller feedback. Simply sending a polite request can help you increase your positive feedback, which will improve your overall rating on the Amazon marketplace and limit the effect of occasional negative feedback ratings. Proactive communication can also let your customers know that you care about their buying experience. Reaching out to buyers can also give you the opportunity to address issues before they become a larger problem.
Absolutely. Amazon encourages you to provide good customer service and to ask for feedback from your customers in order to be a successful merchant. However, it is important to note that Amazon policy does not permit sending marketing messages to customers. Consult all of Amazon’s Terms of Service regarding buyer/seller messaging, feedback and product reviews to be sure your messaging is compliant.
Many customers notice a spike in customer feedback and/or product reviews after deploying FeedbackFive campaigns in addition to saving many valuable hours by automating feedback requests and negative alerts. FeedbackFive can also help you track your sales, which usually increase after your feedback and reviews improve. In addition, you may consider monitoring open rate data as part of your ROI analysis.
Yes, we provide a seller feedback request template as well as a product review request template to help you get started. You can tailor the language to your liking, but be sure to avoid including a marketing message, external links or anything else that violates Amazon’s guidelines for communicating with buyers. Setting up your FeedbackFive account is easy and takes just a few minutes. We also offer one on one onboarding support to help start requesting feedback and reviews quickly.
FeedbackFive is a monthly subscription, so you can change your plan level anytime based on your business needs. Select your plan based on the customization options you want and the number of emails available. You’ll receive alerts when you’re near your monthly email limit. You also have the option to upgrade to a higher volume plan or pay a low per email overage fee during high traffic times, such as Q4.
FeedbackFive supports large volume sellers with Enterprise plan levels that go up to 1,000,000 emails per month. If you need to send more emails, please contact us.