Amazon Feedback and Review Management

Your seller reputation impacts everything from buyer trust to Buy Box ownership. FeedbackFive allows you to proactively manage Amazon feedback and customer reviews.

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Trusted by thousands of Amazon sellers
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Get More Feedback
Politely request seller feedback-automatically.
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Improve Seller Ratings
Proactively build your seller reputation.
Increase-Customer-Reviews
Increase Customer Reviews
Send review requests tailored by product.

Engage Amazon Buyers

FeedbackFive helps you connect with Amazon buyers at the right time to build your reputation. Customize your messages, include product images, choose when to send and more.

We’ve Been Around

We've been helping sellers since 2009, when FeedbackFive became the first feedback software for Amazon merchants.

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Free Trial

Boost Your Reputation

Contact Amazon buyers with beautifully designed custom emails to request seller feedback and product reviews.

Simple Pricing

Choose the right plan for you

Lite

$0
per month
  • 50
  • Monthly Emails
  • 2
    Campaigns
  • 1
    Store Included
  • 2
    Free ASINs Tracked
  • 1
    User

Basic

$9.99
per month
  • 250
  • Monthly Emails
  • 2
    Campaigns
  • 1
    Store Included
  • 2
    Free ASINs Tracked
  • Unlimited
    Users

Pro

$29.99
per month
  • 1,500
  • Monthly Emails
  • 10
    Campaigns (Per Store)
  • 2
    Stores Included
  • 5
    Free ASINs Tracked
  • Unlimited
    Users

Enterprise

STARTING AT
$59.99
per month
  • 8,000
  • Monthly Emails
  • Unlimited
    Campaigns
  • 5
    Stores Included
  • 10
    Free ASINs Tracked
  • Unlimited
    Users
Interested in Product Review Management?
Auto-Track ASINs for as low as $0.05 per item. Available on all FeedbackFive plan levels.

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FEATURE

Lite

Basic

Pro

Enterprise

Awesome support in the self-service Help Center
Reputation management
Works with Amazon FBA accounts
Ready-to-go feedback and review campaigns
Build eye-catching email templates with our intuitive email wizard
Include targeted links for buyers to leave feedback or reviews
Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
Manually exclude orders from solicitation
Intuitive reputation management dashboard
Basic timing capabilities (time of day, days after order, etc.)
Send emails manually
Advanced support (email, chat, phone)  
Unlimited users  
Advanced timing capabilities (days after delivery or after feedback received)    
Email analytics    
Toggle between multiple marketplace accounts    
Manage billing for multiple marketplaces on one account    
Complete history of FeedbackFive activity for each order    
Custom email designer    
Call to action buttons    
“Exclude by Email” – Avoid soliciting unhappy customers without ever leaving your own inbox    
Negative feedback alerts (text and/or email)    
View, search and filter all feedback    
Automated workflow for resolving feedback issues    
Create custom campaigns    
Create SKU-specific emails or add SKU-specific messages    
Advanced rules and exclusions (Checkout by Amazon, Late Orders, Refunded Orders, Out of Country, Feedback Received, Repeat Buyer, SKU)    
Send different emails for FBA/non-FBA    
Unlimited campaigns for maximum automation      
Personalized kick-start session with a feedback expert      
One professionally designed email by a Certified FeedbackFive Email Designer ($399 value)      

FeedbackFive Fuels Your Seller Reputation

Email Automation

FeedbackFive streamlines the process for requesting Amazon seller feedback and customer reviews. 
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Actionable Data

Monitor customer satisfaction trends by ASIN, SKU, order date and much more to make informed business decisions.
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Increase Engagement

Engage smarter with FeedbackFive. Deliver customized and timely campaigns to your customers to get better results.
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Fast Notification

Receive SMS texts and emails for negative ratings so you can deliver exceptional (and speedy) customer service.
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Reputation Intel

Sort, filter and analyze your reputation data. Get actionable information delivered straight to your inbox.
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Go International

Take your reputation global. FeedbackFive supports 10 Amazon marketplaces and is trusted by sellers worldwide.
Learn More →

FB5-Testimonial

I have to praise the FeedbackFive system. In less than 2 weeks of setting up my first email campaign, my feedback has doubled after being very consistent (low) for over 4 years. It has risen from approx 66 in a month to 153!

- Amazon.com seller Martin O'Rourke, The Great Gifts Company

FeedbackFive increased our customer review rate from around 1% to 10%.

- Amazon.com Seller, Nate Justiss, Distil Union

FeedbackFive radically increased our number of feedbacks per day giving our new customers more reasons to buy from us.

- Amazon.com Seller, Jeff Green, Barnwood USA

It provides a lot of options and customization. The flexibility it provides in controlling to whom the request needs to go and how to avoid unnecessary risk and buyers is of great help. I was trying it manually, but who really has the time?
And asking a staff member to do it takes time and can sometimes become expensive.

- Amazon.in Seller, Rahul Makhija, Happy Gift Mart

When I started using FeedbackFive, my prime product was down in the 1000’s on Amazon.ca’s Best Seller list for that category and my sales were averaging maybe one a day. Now that product is number 3 in it’s category and number 1 on a search for that product on amazon.ca and averaging 3 sales a day, and climbing. The big difference? FeedbackFive! A BIG THANK YOU for an excellent tool.

- Amazon.ca Seller Trevor Hamon, Waterton Cafe

FAQs

 

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