Automate your requests through Amazon Buyer-Seller Messaging or themessaging system. Improve your feedback score, rank higher, and sell more!
Trusted by tens of thousands of Amazon sellers in over 100 countries and across 10 Amazon marketplaces.
FeedbackFive® allows you to trigger official Amazon rating requests using the same system behind the Request a Review button in Seller Central. This allows you to:
|Monthly emails included||50||250||1500||8,000 - 1,000,000+|
|# of Email Campaigns||3||3||10||Unlimited|
|Send feedback and review request emails|
|Manually exclude orders from solicitation|
|Basic timing capabilities (time of day, days after order, etc.)|
|Advanced timing capabilities (days after delivery)|
|Auto-exclusions (Late Orders, Refunded Orders, Out of Country)|
|Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)|
|Email overage fees (price per email, over plan limit)||N/A||N/A||$0.0075||as low as $0.0009 ($0.0009 - $0.005)|
|Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr|
|Reputation management dashboard|
|Feedback analytics over 7, 30 and 90 days|
|Export feedback to csv file|
|Feedback alerts by email and text|
|Automated workflow for resolving feedback issues|
|Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr|
|Monitor your own ASINs|
|Monitor competitor ASINs|
|Free ASINs included with plan||2||2||5||10|
|Track up to 10,000 ASINs|
|Review analytics over 7, 30 and 90 days|
|Export feedback to csv file|
|Review alerts by email and text|
|Pre-built Amazon TOS compliant email templates for feedback and review requests|
|Email templates professionally translated in 5 languages|
|Advanced HTML editor|
|Feedback removal request email template|
|Customize with your logo and colors|
|Targeted links for buyers to leave feedback or reviews|
|Insert product specific content|
|Automatically include product images|
|Add animated GIFs|
|Include attachments such as PDF files|
|Customizable CTA buttons|
|One professionally designed email by a Certified FeedbackFive Email Designer ($399 value)|
|Daily email summary of your feedback and review activity|
|Complete history of FeedbackFive activity for each order|
|Manage multiple stores|
|Self-Service Help Center|
|Personal kick-start session with an account advisor|
|One-on-one account optimization calls|
Easily monitor your ASINs and competitor ASINs, starting as low as $0.05 per product you track. Amazon review management available on all FeedbackFive plan levels.
|ASINs TRACKED||MONTHLY COST|
|Up to 10||FREE|
Want to watch even more? Contact us for larger plans.
Stop wasting time refreshing your screen in Amazon Seller Central for new feedback or constantly checking all of your products for new negative reviews. FeedbackFive monitors this for you and can send you or your entire team instant alerts or a daily digest.
Customizing your Buyer-Seller Messaging emails allows you to create branded messages and connect with buyers. With FeedbackFive, you can easily insert:
Approaching any new Amazon policy or functionality such as the new Request a Review button can be a real nail-biter. It was a relief, then, to learn that FeedbackFive added the automation of the Request a Review button to their feature set. Taking advantage of the flexible filtering and scheduling settings, guided by best-practices recommendations, we were able to start using the new Request a Review features far more quickly and more efficiently than otherwise possible.
When I started using FeedbackFive, my prime product was down in the 1000’s on Amazon.ca’s Best Seller list for that category and my sales were averaging maybe one a day. Now that product is number 3 in it’s category and number 1 on a search for that product on amazon.ca and averaging 3 sales a day, and climbing. The big difference? FeedbackFive! A BIG THANK YOU for an excellent tool.
FeedbackFive's Product Review Management tool is the best way to track what customers say about our products. It adds value to our company as we are able to track reviews in real time and show our customers how much we care about their opinion..
Do it Wiser
FeedbackFive has been a blessing for our accounts. I personally use FeedbackFive on 3 different Amazon accounts and we have always been successful getting reviews using your system. I have also been promoting it to our clients as the program to use when you want to get reviews. Thank you FeedbackFive!
It provides a lot of options and customization. The flexibility it provides in controlling to whom the request needs to go and how to avoid unnecessary risk and buyers is of great help. I was trying it manually, but who really has the time? And asking a staff member to do it takes time and can sometimes become expensive.
Happy Gift Mart
FeedbackFive radically increased our number of feedbacks per day giving our new customers more reasons to buy from us.
FeedbackFive increased our customer review rate from around 1% to 10%.
We are experts on Amazon Feedback Policy, highly skilled in helping you grow your business and lightning fast in programming FeedbackFive so you get the best results. We love Amazon sellers and sellers love working with us! Just ask the sellers who have been with us for over 12 years, since we started in 2007.
FeedbackFive is an affordable Software as a Service used by Amazon merchants to track, manage, and improve their seller and product reputations. Trusted by tens of thousands of Amazon sellers since 2007, FeedbackFive automatically follows up with buyers to politely request feedback and reviews on your behalf. FeedbackFive also ingests and analyzes your seller data, providing a 360-degree view of your reputation.
Personalized automation saves time and helps you get your feedback or product review request in front of buyers at the right time, every time.
Your seller feedback rating informs potential buyers about your reliability as a merchant. It can affect your ability to win the Buy Box. In some cases, it can even affect your ability to sell on the Amazon marketplace. FeedbackFive, along with good customer service practices, can protect and enhance your reputation on Amazon. It can help safeguard you from the effects of occasional negative ratings. And, most importantly, good feedback helps boost your sales!
Product reviews provide information about how your products are perceived by buyers. Reviews offer social proof for prospective customers and also directly impact your sales; generally, the more reviews you have, the better your product will rank in Amazon’s search algorithm.
Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. That leaves you with a large number of satisfied buyers who are not leaving positive ratings. FeedbackFive automatically sends a personal email to each of your customers requesting seller feedback. Simply sending a polite request can help you increase your positive feedback, which will improve your overall rating on the Amazon marketplace and limit the effect of occasional negative feedback ratings. Proactive communication can also let your customers know that you care about their buying experience. Reaching out to buyers can also give you the opportunity to address issues before they become a larger problem.
Absolutely. Amazon encourages you to provide good customer service and to ask for feedback from your customers in order to be a successful merchant.
You can use FeedbackFive to automatically trigger the Amazon Request a Review button for your orders. These requests are sent to buyers by Amazon on your behalf. They are always 100% compliant with all of Amazon’s policies.
If you prefer to send a customized message, it is important to note that Amazon policy does not permit sending marketing messages to customers. Consult all of Amazon’s Terms of Service regarding Buyer-Seller Messaging, feedback, and product reviews to be sure your messaging is compliant.
You have the option to receive SMS or email messages for negative product review ratings, which allows you to take action quickly to make things right for the buyer.
Go to the Product Reviews page in your FeedbackFive account and click Add/Remove ASINs. Select items from your catalog or paste ASINS directly into the list on the left. Click save. It’s that easy! The reviews left on those ASINs in the past 90 days will be imported into FeedbackFive.
Yes. You can track ASINs you are current selling, considering selling or even competitor ASINs.
Using the Amazon Buyer-Seller Messaging system with FeedbackFive allows you to send branded messages to request seller feedback or a product review. Because these messages can be customized, it is possible to inadvertently violate Amazon policy. If you choose to send a custom message, be sure to review all related Amazon guidelines. The Amazon Request a Review system offers an alternative way to request ratings. The messages cannot be edited, so you will always use Amazon’s preferred messaging to request reviews with this system. This allows you to ensure that your messages are always completely compliant with Amazon policies. By scheduling automation with FeedbackFive, you can truly “set it and forget it” with this system.
Unlike browser extensions that automate the button, we do not use your Seller Central login or require you to use an extension that is potentially insecure.
Instead we are submitting requests on your behalf directly to Amazon over a secure and authorized connection - which gives you all the added benefits of automation, applying additional campaign rules, and even seeing which orders received requests.
The resulting message sent from Amazon to the buyer is the same as the one sent when clicking the Request a Review button.
Many customers notice a spike in customer feedback and/or product reviews after deploying FeedbackFive campaigns in addition to saving many valuable hours by automating feedback requests and negative alerts. FeedbackFive can also help you track your sales, which usually increase after your feedback and reviews improve. In addition, you may consider monitoring open rate data as part of your ROI analysis. Note that open rate data is not available for messages sent with the Amazon Feedback and Review Request template.
Yes, we have three great options to help you get started. You can use the Amazon Feedback and Review Request template to schedule automation for the Amazon Request a Review system. These messages cannot be customized, but since Amazon controls the messaging it is guaranteed to be compliant with the latest policies.
If you prefer branding or customizing your messages, we provide a seller feedback request template as well as a product review request template. We recommend only sending one message per order. You can tailor the language to your liking, but be sure to avoid including a marketing message, external links, or anything else that violates Amazon’s guidelines for communicating with buyers. Setting up your FeedbackFive account is easy and takes just a few minutes. We also offer one on one onboarding support to help you start requesting feedback and reviews quickly.
FeedbackFive is a monthly subscription, so you can change your plan level anytime based on your business needs. Select your plan based on the customization options you want and the number of emails available. You’ll receive alerts when you’re near your monthly email limit. You also have the option to upgrade to a higher volume plan or pay a low per email overage fee during high traffic times, such as Q4.
FeedbackFive supports large volume sellers with Enterprise plan levels that go up to 1,000,000 emails per month. If you need to send more emails, please contact us.
Yes, you will need a FeedbackFive account to track product reviews. You can sign up for a free account and simply pay for the ASINs you wish to track.
Tracking product reviews is an important part of your Amazon seller reputation management strategy. Product review monitoring can help you ensure that your product quality is meeting customer expectations, provide you with ideas for product improvements or possible bundle items, and provide insight into a product’s lifecycle stage. Monitoring competitor ASINs provide key intelligence to make your products stand out from the crowd.
FeedbackFive supports the Amazon marketplaces for the U.S., U.K., Canada, Mexico, Germany, Italy, Spain, France, India and Australia. If you sell on more than one Amazon marketplace, you can add additional stores to your FeedbackFive account. Users can easily toggle between stores to manage campaigns for each marketplace.
You can use FeedbackFive campaigns to automate this process for you. With the Request a Review button in Seller Central, someone would need to click into the Order Details page of every order and click the Request a Review button.
FeedbackFive’s campaigns also allow you to control the exact timing of the requests, exclude certain orders from the requests, and also customize timing by ASIN. Also, sending emails to buyers with traditional Buyer-Seller Messaging templates is still allowed by Amazon, so FeedbackFive is valuable to those who would like to continue sending compliant, personalized messages.