How to Easily Monitor Amazon Reviews

There are many reasons why sellers and brands should monitor Amazon product reviews.

If you sell more than a handful of items, it can quickly become difficult to manually track review information. Some merchants start by using spreadsheets but soon find themselves seeking a more effective method.

Have you been wondering how to monitor Amazon reviews? Wishing you could automatically track customer reviews with Amazon product review software? You're in luck! FeedbackFive, a cloud-based tool from eComEngine, simplifies the entire process. Read on to learn more and how to get started.

How to Monitor Amazon Reviews with FeedbackFive

Track the Data You Care About

FeedbackFive’s Product Review analytics page displays a grid that lists all of the products being tracked. It also shows the following information for each product:

• Product image
• Product name
• SKUs that are associated with the ASIN
• Average rating
• Total ratings
• Number of positive and negative reviews
• Date of last review
• Number of orders received 

You can use the search bar and/or custom filters to display only the items that meet your criteria, making it easy to find the products you are interested in monitoring. Clicking on the ASIN will open the product’s Amazon review page.

Drill Down into Problem SKUs

Having an issue with a particular SKU? Find the information you need with a few simple clicks. You can see all reviews left for a product in the past 90 days on the Customer Product Reviews page, which you can see by clicking on the product name from the Product Review page. This information includes the reviewer’s name, date of review, and review rating, as well as the review title and text. You can also quickly see if the review was associated with a Verified Purchase.

Having all of these details at your fingertips makes it easy to find out what you need to know about a problem SKU. You can search for specific words or items in the search bar, or you can employ Custom Filters to find the details you need.

Be Alerted Automatically

You can set up alerts for product reviews via email or text notifications. You may choose to receive email alerts individually or once per day. Text notifications will always be sent individually, but you can decide what times you’d like to receive the messages. You’ll also receive a summary of product reviews received in your Daily Notification Email.

If you're brand registered, setting up negative review alerts will be particularly useful now that you can contact buyers about critical reviews left on your products. Since Amazon retired review commenting, this is a rare opportunity to interact with customers and try to preserve the relationship.

Start Tracking Product Reviews Today

Monitoring customer feedback and reviews is an important part of business for any online seller. In a 2022 reviews survey, we found that 74% of sellers check their reviews at least once a week. If you're someone who is struggling with how to monitor Amazon reviews, FeedbackFive makes it easy for you and gives you the information you need to stay successful. Give it a try today!