--- title: How to Use Amazon’s Fix Your Products Page description: Get an in-depth tutorial on how to use the Fix Your Products Amazon page, including how to rectify inactive, search suppressed, and at-risk listings. image: https://www.ecomengine.com/hubfs/images/featured/blog/amazon-fix-products-page.png --- [![eComEngine Logo](https://www.ecomengine.com/hubfs/Style%20Guide/Logos%20(svg)/%5BeComEngine%5DLogo-2019-linear.svg "eComEngine Logo")](https://www.ecomengine.com) [Demo](https://www.ecomengine.com/demo) [Free Trial](https://www.ecomengine.com/trial) ** ** ** [Free Trial](https://www.ecomengine.com/trial) ** ** ** [![FeedbackFive icon](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-star-svg.svg "FeedbackFive icon") FeedbackFive Request Amazon Reviews and Feedback ](https://www.ecomengine.com/feedbackfive) [![sellerpulse-menu-icon(teal)](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-pulse-svg.svg 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](https://www.ecomengine.com/restockpro/fba-kitting) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-barcode-svg.svg) | Amazon Item Labels Customize stickers and labels with expiration dates and more | | --- | --- | ](https://www.ecomengine.com/restockpro#stickers) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/video-svg.svg) | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/restockpro/demo) [VIEW PRICING](https://www.ecomengine.com/pricing#restockpro) #### SellerPulse Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-bell-svg.svg) | Operational FBA Analytics See detailed insights for FBA fees, proceeds, sales, and product cost | | --- | --- | ](https://www.ecomengine.com/sellerpulse/fba-analytics) [| 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Simplify FBA Inventory Management ](https://www.ecomengine.com/restockpro) #### FeedbackFive Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-envelop-svg.svg) | Review Automation Send automated review requests or customize your own message | | --- | --- | ](https://www.ecomengine.com/feedbackfive/automation) | ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-bells-svg.svg) | Review Monitoring Quickly identify review trends | | --- | --- | [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-alert-svg.svg) | Listing Alerts Monitor your Amazon listings and reputation 24/7 | | --- | --- | ](https://www.ecomengine.com/feedbackfive/alerts) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-analytics-svg.svg) | Analytics & Reporting Analyze sales trends and brand performance | | --- | --- | ](https://www.ecomengine.com/feedbackfive/analytics) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-agency-svg.svg) | Agencies & Aggregators Get access to all features to help your clients grow with FeedbackFive | | --- | --- | ](https://www.ecomengine.com/agency/feedbackfive) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/video-svg.svg) | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/feedbackfive/demo) [VIEW PRICING](https://www.ecomengine.com/sell-on-amazon/fix-your-products-amazon#) #### RestockPro Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-chart-svg.svg) | Forecasting Restock the right amount at the right time | | --- | --- | ](https://www.ecomengine.com/restockpro/inventory-forecasting) [| 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](https://www.ecomengine.com/restockpro#stickers) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/video-svg.svg) | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/restockpro/demo) [VIEW PRICING](https://www.ecomengine.com/sell-on-amazon/fix-your-products-amazon#) #### SellerPulse Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-bell-svg.svg) | Operational FBA Analytics See detailed insights for FBA fees, proceeds, sales, and product cost | | --- | --- | ](https://www.ecomengine.com/sellerpulse/fba-analytics) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-box-svg.svg) | Buy Box Monitoring Find out when you win or lose the Buy Box, including when it's suppressed | | --- | --- | ](https://www.ecomengine.com/sellerpulse/buy-box) [| 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Search **Menu** ** ** [Log In](https://www.ecomengine.com/login) [Free Trial](https://www.ecomengine.com/trial) --- Join Our Email List - Receive our monthly newsletter. - Stay up to date on Amazon policies. - Get tips to grow your business. # How to Use Amazon’s Fix Your Products Page [![Matt Ellis](https://www.ecomengine.com/hubfs/images/headshots/external/matt-ellis.jpg)](https://www.ecomengine.com/sell-on-amazon/author/matt-ellis) By [Matt Ellis](https://www.ecomengine.com/sell-on-amazon/author/matt-ellis) Unfortunately, selling on Amazon doesn't always go smoothly. Even if you follow the best practices for listings products, some items will still have problems and mistakes can easily happen. That’s why Amazon created the Fix Your Products page in Seller Central. Here, you can discover and resolve any issues your products have. But how does it work? In this guide to Fix Your Products on Amazon, we'll explain how Amazon sellers can use this marketplace tool to not only rectify any inactive listings, but to also improve sales in general. We’ll answer frequently asked questions like "*why is my Amazon listing inactive?"* and "*how to change inactive to active on Amazon?"*. Before we get too far, let's first talk more about the Fix Your Products page itself. ## What is the Fix Your Products Page on Amazon? If you want to fix your products on Amazon, you go to the [Fix Your Products page](https://sellercentral.amazon.com/fixyourproducts) in Seller Central. The page is a popular seller tool for managing and addressing any problematic product pages, especially inactive listings. Here's how to access it: 1. Log into Seller Central and click on the hamburger icon in the upper-left corner. 2. Go to Inventory > Manage All Inventory. 3. In the Listing Tools section at the top, click on Search Suppressed and Inactive Listings. Once you complete the final step, you'll be taken right to the Fix Your Products Amazon page, which is personalized to show issues with your specific products. ![Fix Your Products page menu in Seller Central](https://www.ecomengine.com/hs-fs/hubfs/images/screenshots/amazon/manage-inventory-fix-your-products.png?width=300&height=479&name=manage-inventory-fix-your-products.png)The page is organized into two categories, which you can choose between in the upper-left corner under Display. The Completed with Issues category shows items that have been accepted into the Amazon catalog but are no longer buyable or cannot be displayed to customers on the site. *(Note: You can see your completed listings on the Manage All Inventory page.) * The Incomplete Listings category includes listings that have been submitted to Amazon but were not yet accepted because certain information is missing. Under the Display menu, you can also organize the page by the type of issue: inactive listings, search suppressed, and at-risk listings. Let's define these below: - **Inactive Listings: **Inactive products are products that cannot be purchased for any reason, from not meeting Amazon's requirements to simply being out of stock. - **Search Suppressed: **Suppressed listings are products that Amazon has removed from its product search experience because of quality reasons, such as missing information. These products will not appear in customer searches until the issue is resolved. - **At-Risk Listings: **At-risk listings are listings that currently have issues and will be blocked or suppressed in the future if you do not take action by the exemption date. The entire setup of the Fix Your Products Amazon page is to help you quickly address any problems your products have to keep your listings active and profitable. Regularly monitoring your Fix Your Products page is a valuable habit to adopt to keep yourself up-to-date on any potential issues with your listings. ## Why is My Amazon Listing Inactive? Your Amazon listing and product information will appear in a list on the Fix Your Products page. The Reason column will explain why your listing is inactive along with the amount of time it has been that way. For example, the reason could be approval required, which means you need to request approval from Amazon. It could also be invalid information, which means you need to rewrite and resubmit the listing. Another obvious reason is being out of stock. ![Inactive products on the Fix Your Products page in Seller Central](https://www.ecomengine.com/hs-fs/hubfs/images/screenshots/amazon/fix-your-products-inactive.png?width=1197&height=652&name=fix-your-products-inactive.png) The most common reason for suppressed Amazon listings is image compliance. Amazon has pretty specific (and sometimes confusing) rules about its product images, such as the product must fill a certain amount of the frame and use a specific shade of white for the main image background. If one or more of your photos do not meet these [image requirements](https://www.ecomengine.com/blog/amazon-image-requirements), the entire listing could be suppressed. Other issues include: - The product information is not filled in correctly - The product description is vague or incomplete - The product category is not defined - The product title is too long - A duplicate listing already exists on Amazon - The product is a restricted item and cannot be sold With the exception of selling a [prohibited product](https://www.ecomengine.com/blog/amazon-restricted-products) or duplicate listings, all of the other issues are fixable. You can use the Fix Your Products Amazon page to identify the problem and resolve it, sometimes resubmitting it immediately for another chance at approval. ***Keep reading: ***[***Amazon Listing Guide: Best Practices for Best Sellers***](https://www.ecomengine.com/amazon-listing) ## How to Activate Inactive Listings on Amazon The only way to activate inactive listings on Amazon is to fix the problems that caused them to be inactive in the first place. This could be uploading new product photos, filling in the missing information, or rewriting the product description. Only rarely will a listing be unsalvageable, usually because the product itself is not fit for sale on Amazon. ### If your listing is suppressed… If you’re dealing with a suppressed listing, follow the advice outlined in our [*Why Is My Amazon Listing Suppressed*](https://www.ecomengine.com/blog/why-amazon-listing-suppressed) guide. In this article, we explain all the possible reasons your Amazon listing could be suppressed and the most direct ways to address those problems to bring it back to good standing. ### If your listing is inactive for another reason… Sometimes the reason your listing is inactive is a simple one, such as the product is out of stock. In this case, all you have to do is restock the item to reactivate the listing. Some products may also require approval from Amazon. In this case, you can address the issue by clicking the Request Approval button to the right of the listing entry. *Need help keeping your FBA inventory in stock? *[*RestockPro*](https://www.ecomengine.com/restockpro)* analyzes hundreds of data points to streamline your inventory management and ensure you never run out of stock again. Priority tags and flags (plus so much more) make it easier to understand what you need to restock now and what can wait.* ### If your listing is at risk... At-risk listings are not yet inactive, but if you fail to address the problem before the exemption date, they will be. Simply follow the instructions provided next to the reason column. ## How to Know When a Listing is Inactive Amazon does not notify you if a product becomes inactive, but we're happy to report that our [SellerPulse](https://www.ecomengine.com/sellerpulse) software does. It has a built-in [listing status change alert](https://www.ecomengine.com/feedbackfive/alerts) that sends you a notification when your ASIN becomes: - Search suppressed - Inactive - Deleted - Active ![Listing status change alert options in FeedbackFive](https://www.ecomengine.com/hs-fs/hubfs/images/screenshots/feedbackfive/alerts-listing-status-change.png?width=1200&height=883&name=alerts-listing-status-change.png) With SellerPulse, you’ll be able to address listing issues immediately, minimizing the amount of time that the listing is down and not making you any money. ![Listing status change alert email from FeedbackFive](https://www.ecomengine.com/hs-fs/hubfs/images/screenshots/feedbackfive/listing-status-change-alert.png?width=1100&height=737&name=listing-status-change-alert.png) ## Give SellerPulse a Try Today SellerPulse includes operational analytics and insights for Amazon sellers as well as [product alerts](https://www.ecomengine.com/feedbackfive/alerts). Take a look at what SellerPulse can do for you and start improving your Amazon sales today! [![Newsletter Subscribe Now](https://no-cache.hubspot.com/cta/default/5147382/interactive-176145685784.png) ](https://www.ecomengine.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLiom5bI9f8W%2Bv0DE9TAkQPst0kK%2Fai1eFQZDRJXoz68e8dyfAfkOOan3JqWSrBIJM6ZwU1FB%2BEOYNlbSLFgVW20BoSFBl1GZc35UauU3%2BlMiCVETDKEuzK3ZzGfPNgd%2BMBeVMKcnHeRBZGVBFBfWsknXbQ48bG0VmtDKhI%2FELTZCT5L2HS62LbnC0SBFGXzum0p2qZjF2oZzYmzJErGPjaMxCxmDUH%2BS7%2FtvW1pxng4Cg%2BmlyNgYZWeNgmewcYEo5ZrG%2BwFxgsJTXt2HmrYAJ%2FDZ8WQjznCwQZjZw%2Fqu4%2FisU%3D&webInteractiveContentId=176145685784&portalId=5147382) ![newsletter-email-laptop](https://no-cache.hubspot.com/cta/default/5147382/interactive-177527396632.png) Originally published on July 11, 2023, updated October 24, 2024 This post is accurate as of the date of publication. 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Our [privacy policy](https://www.ecomengine.com/privacy-policy) has more details.* ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Midlothian", "addressRegion" : "VA", "postalCode" : "23113", "streetAddress" : "14321 Winter Breeze Drive Suite 121" }, "alternateName" : "eComEngine, LLC", "description" : "Amazon Seller Tools", "email" : "info@ecomengine.com", "image" : "https://www.ecomengine.com/hubfs/images/decorative/illustrations/amazon-seller-tools.png", "logo" : "https://www.ecomengine.com/hubfs/brand-identity/logos/ecomengine-logos/ecomengine-logo-stacked.png", "naics" : "511210", "name" : "eComEngine, LLC", "sameAs" : [ "https://www.facebook.com/eComEngine/", "https://twitter.com/eComEngine" ], "telephone" : "800-757-6840", "url" : "https://www.ecomengine.com" } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Matt Ellis" }, "dateModified" : "2024-10-24", "datePublished" : "2023-07-11", "description" : "Get an in-depth tutorial on how to use the Fix Your Products Amazon page, including how to rectify inactive, search suppressed, and at-risk listings.", "headline" : "How to Use Amazon’s Fix Your Products Page", "image" : { "@type" : "ImageObject", "url" : "https://www.ecomengine.com/hubfs/images/featured/blog/amazon-fix-products-page.png" }, "mainEntityOfPage" : { "@id" : "https://www.ecomengine.com/sell-on-amazon/fix-your-products-amazon", "@type" : "WebPage", "description" : "Get an in-depth tutorial on how to use the Fix Your Products Amazon page, including how to rectify inactive, search suppressed, and at-risk listings." }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.ecomengine.com/hubfs/brand-identity/logos/ecomengine-logos/ecomengine-logo-stacked.png" }, "name" : "eComEngine, LLC" } } ```