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Compare FeedbackFive vs Feedback Genius

Learn why more Amazon sellers have trusted FeedbackFive since 2009.
Feedback and review management dashboard in FeedbackFive

FeedbackFive vs Feedback Genius: FeedbackFive offers more marketplaces, trial days, support, free services, and the list goes on...

  FeedbackFive FeedbackGenius
Free Trial Length of 60 Days Yes No
100% Free Plan For Small Sellers Yes No ($49 min.)
Additional Stores Included in Most Plans Yes No ($10 each)
Works in 17 Amazon Marketplaces Yes No
Experience With Amazon Sellers Since 2009 Yes No
Multilingual Buyer-Seller Messaging Templates Yes No
Free Buyer-Seller Messaging Optimization Yes No ($399 fee)
Multilingual Support Yes No
#1 Rated Feedback and Review App in the Amazon Appstore Yes No

Source: support.sellerlabs.com Date: 6/15/2021, Source: sellercentral.amazon.com Date: 6/15/2021

Trevor Hamon

I signed up for both Feedback Genius and FeedbackFive and I just felt more comfortable with FeedbackFive; what was available, the options that were available, how it worked…and so I dropped Feedback Genius at the end of the free trial and have focused on FeedbackFive.
- Trevor Hamon, Amazon.ca Seller

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Feedback Genius Reviews vs FeedbackFive Reviews

Feedback Genius is software built by Seller Labs just as FeedbackFive is built by eComEngine.
There are many reasons why FeedbackFive is the #1 reputation management software on the market for Amazon sellers.
Check out what other sellers think about the companies behind these tools on TrustPilot:

Seller Labs Review on Trustpilot

Source: Trustpilot.com Date: 6/22/2021

eComEngine Reviews on Trustpilot

Source: Trustpilot.com Date: 6/22/2021

FeedbackFive vs Feedback Genius Pricing

Feedback Genius pricing is based on your annual Amazon sales volume with plans starting at $49/month. FeedbackFive offers the flexibility to choose the plan level you need based on how many emails you want to send per month. FeedbackFive plans start at $0/month, but sellers can access all features with the Pro plan at only $29.99/month.

In order to use Feedback Genius, you’ll need to purchase the Seller Labs Pro program, which is advertised as an all-in-one solution. There is no option to purchase Feedback Genius a la carte, which is inconvenient if you don’t want or need the other tools.

  FeedbackFive FeedbackGenius
Free Trial Length of 60 Days Yes No
Pricing Based on Email Volume Yes No
100% Free Plan For Small Sellers Yes No ($49 min.)
Additional Stores Included in Most Plans Yes No ($10 each)
Free Buyer-Seller Messaging Optimization Yes No ($399 fee)

Source: support.sellerlabs.com Date: 6/15/2021, Source: sellercentral.amazon.com Date: 6/15/2021

eComEngine offers a suite of tools in addition to FeedbackFive, but those can be purchased on an as-needed basis. All FeedbackFive plan levels include the option to automate the Request a Review button or use Buyer-Seller Messaging for sending feedback and review requests. Amazon sellers (and vendors) can also use the FeedbackFive Product Review Management feature a la carte, even on the free plan.

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Support for International Sellers

Seventeen flag icons that represent Amazon marketplaces supported by FeedbackFive

FeedbackFive supports 17 Amazon marketplaces: Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and the US. If you sell on more than one Amazon marketplace, you can add additional stores for $10 each. Some plan levels include up to five stores which is a great value for larger sellers. FeedbackFive users can easily toggle between stores to manage campaigns for each marketplace.

FeedbackGenius supports 11 marketplaces: Australia, Canada, France, Germany, India, Italy, Japan, Mexico, Spain, UK, and the US. Each account includes one marketplace and each additional marketplace is $10. If you currently sell in Brazil, Netherlands, Singapore, Sweden, Turkey, or United Arab Emirates, or if you are considering expanding to those areas in the future, it's important to know that you cannot use Feedback Genius to request feedback or reviews in those six marketplaces.

Multilingual Templates and Support

FeedbackFive has tens of thousands of Amazon sellers in over 100 countries. To support this diverse group of international sellers, the robust FeedbackFive Help Center is available in English and Chinese. You can also reach the team by phone, email, or chat in either language.

  FeedbackFive FeedbackGenius
Additional Stores Included in Most Plans Yes No ($10 each)
Works in 17 Amazon Marketplaces Yes No
Multilingual Buyer-Seller Messaging Templates Yes No
Multilingual Support Yes No

Source: support.sellerlabs.com Date: 6/15/2021, Source: sellercentral.amazon.com Date: 6/15/2021

More Sellers Count On FeedbackFive by eComEngine

Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces.

Campmor logo

After a few weeks of being signed up with FeedbackFive, with their awesome tools we raised our feedback score an outstanding 7 points. We went from an 88% positive feedback to well over 95% in less than 2 short months and we are still going strong.
-Nick Scilingo Director of eCommerce Technology Campmor, Inc

Build the Right Plan for Your Business

How many requests will you send per month?

1,500

How many products do you want to monitor for reviews?

5

$
per month

Send up to Requests - $
Track up to ASINs - $

Free Trial. 100% Amazon Compliant.
Compare All Features and Plans
Hide
Lite Basic Pro Enterprise
Lite Basic Pro Enterprise
Email Management
Monthly emails included 50 250 1500 8,000 - 1,000,000+
# of Email Campaigns 3 3 10 Unlimited
Send feedback and review request emails via Buyer-Seller Messaging
Automate official Amazon Request a Review messages
Manually exclude orders from solicitation
Basic timing capabilities (time of day, days after order, etc.)
Advanced timing capabilities (days after delivery)
Auto-exclusions (Late Orders, Refunded Orders, Out of Country)
Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)
Email overage fees (price per email, over plan limit) N/A N/A $0.0075 as low as $0.0009 ($0.0075 - 0.0009)
Feedback
Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr.
Reputation management dashboard
Feedback analytics over 7, 30, and 90 days
Export feedback to .CSV file
Feedback alerts by email and text
Automated workflow for resolving feedback issues
Product Reviews
Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr.
Monitor your own ASINs
Monitor competitor ASINs
Free ASINs included with plan 2 2 5 10
Track up to 10,000 ASINs
Review analytics over 7, 30, and 90 days
Export feedback to .CSV file
Review alerts by email and text
Email Content
Pre-built Amazon TOS compliant email templates for feedback and review requests
Professionally translated default email templates
Advanced HTML editor
Feedback removal request email template
Customize with your logo
Targeted links for buyers to leave feedback or reviews
Insert product specific content
Include attachments such as PDF files
Customizable CTA buttons
Administrative
Daily email summary of your feedback and review activity
Complete history of FeedbackFive activity for each order
Manage multiple stores
Unlimited users
Support
In-app onboarding
Self-Service Help Center
Email
Chat
Phone
Personal kick-start session with an account advisor
One-on-one account optimization calls

Ready to Increase Your Reviews Today?

Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an Enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.

Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.

Free Trial. 100% Amazon Compliant.

Feedback Genius is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC. Seller Labs is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC.