/%5BeComEngine%5DLogo-2019-linear.svg "eComEngine Logo")
| FeedbackFive | FeedbackGenius | |
| Free Trial Length of 60 Days | Yes | No |
| 100% Free Plan For Small Sellers | Yes | No ($49 min.) |
| Additional Stores Included in Most Plans | Yes | No ($10 each) |
| Works in 17 Amazon Marketplaces | Yes | No |
| Experience With Amazon Sellers Since 2009 | Yes | No |
| Multilingual Buyer-Seller Messaging Templates | Yes | No |
| Free Buyer-Seller Messaging Optimization | Yes | No ($399 fee) |
| Multilingual Support | Yes | No |
| #1 Rated Feedback and Review App in the Amazon Appstore | Yes | No |
Source: support.sellerlabs.com Date: 6/15/2021, Source: sellercentral.amazon.com Date: 6/15/2021
I signed up for both Feedback Genius and FeedbackFive and I just felt more comfortable with FeedbackFive; what was available, the options that were available, how it worked…and so I dropped Feedback Genius at the end of the free trial and have focused on FeedbackFive.
- Trevor Hamon, Amazon.ca Seller
Feedback Genius is software built by Seller Labs just as FeedbackFive is built by eComEngine.
There are many reasons why FeedbackFive is the #1 reputation management software on the market for Amazon sellers.
Check out what other sellers think about the companies behind these tools on TrustPilot:
Source: Trustpilot.com Date: 6/22/2021
Source: Trustpilot.com Date: 6/22/2021
Feedback Genius pricing is based on your annual Amazon sales volume with plans starting at $49/month. FeedbackFive offers the flexibility to choose the plan level you need based on how many emails you want to send per month. FeedbackFive plans start at $0/month, but sellers can access all features with the Pro plan at only $29.99/month.
In order to use Feedback Genius, you’ll need to purchase the Seller Labs Pro program, which is advertised as an all-in-one solution. There is no option to purchase Feedback Genius a la carte, which is inconvenient if you don’t want or need the other tools.
| FeedbackFive | FeedbackGenius | |
| Free Trial Length of 60 Days | Yes | No |
| Pricing Based on Email Volume | Yes | No |
| 100% Free Plan For Small Sellers | Yes | No ($49 min.) |
| Additional Stores Included in Most Plans | Yes | No ($10 each) |
| Free Buyer-Seller Messaging Optimization | Yes | No ($399 fee) |
Source: support.sellerlabs.com Date: 6/15/2021, Source: sellercentral.amazon.com Date: 6/15/2021
eComEngine offers a suite of tools in addition to FeedbackFive, but those can be purchased on an as-needed basis. All FeedbackFive plan levels include the option to automate the Request a Review button or use Buyer-Seller Messaging for sending feedback and review requests. Amazon sellers (and vendors) can also use the FeedbackFive Product Review Management feature a la carte, even on the free plan.
FeedbackFive supports 17 Amazon marketplaces: Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and the US. If you sell on more than one Amazon marketplace, you can add additional stores for $10 each. Some plan levels include up to five stores which is a great value for larger sellers. FeedbackFive users can easily toggle between stores to manage campaigns for each marketplace.
FeedbackGenius supports 11 marketplaces: Australia, Canada, France, Germany, India, Italy, Japan, Mexico, Spain, UK, and the US. Each account includes one marketplace and each additional marketplace is $10. If you currently sell in Brazil, Netherlands, Singapore, Sweden, Turkey, or United Arab Emirates, or if you are considering expanding to those areas in the future, it's important to know that you cannot use Feedback Genius to request feedback or reviews in those six marketplaces.
FeedbackFive has tens of thousands of Amazon sellers in over 100 countries. To support this diverse group of international sellers, the robust FeedbackFive Help Center is available in English and Chinese. You can also reach the team by phone, email, or chat in either language.
| FeedbackFive | FeedbackGenius | |
| Additional Stores Included in Most Plans | Yes | No ($10 each) |
| Works in 17 Amazon Marketplaces | Yes | No |
| Multilingual Buyer-Seller Messaging Templates | Yes | No |
| Multilingual Support | Yes | No |
Source: support.sellerlabs.com Date: 6/15/2021, Source: sellercentral.amazon.com Date: 6/15/2021
Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces.
After a few weeks of being signed up with FeedbackFive, with their awesome tools we raised our feedback score an outstanding 7 points. We went from an 88% positive feedback to well over 95% in less than 2 short months and we are still going strong.
-Nick Scilingo Director of eCommerce Technology Campmor, Inc
How many requests will you send per month?
1,500
How many products do you want to monitor for reviews?
5
Send up to Requests - $
Track up to ASINs - $
| Lite | Basic | Pro | Enterprise | |
|---|---|---|---|---|
| Email Management | ||||
| Monthly emails included | 50 | 250 | 1500 | 8,000 - 1,000,000+ |
| # of Email Campaigns | 3 | 3 | 10 | Unlimited |
| # of Stores included: | 1 | 1 | 2 | 5 |
| Send feedback and review request emails via Buyer-Seller Messaging | ||||
| Automate official Amazon Request a Review messages | ||||
| Manually exclude orders from solicitation | ||||
| Basic timing capabilities (time of day, days after order, etc.) | ||||
| Advanced timing capabilities (days after delivery) | ||||
| Auto-exclusions (Late Orders, Refunded Orders, Out of Country) | ||||
| Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.) | ||||
| Email overage fees (price per email, over plan limit) | N/A | N/A | $0.0075 | as low as $0.0009 ($0.0075 - 0.0009) |
| Feedback | ||||
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. | ||||
| Reputation management dashboard | ||||
| Feedback analytics over 7, 30, and 90 days | ||||
| Export feedback to .CSV file | ||||
| Feedback alerts by email and text | ||||
| Automated workflow for resolving feedback issues | ||||
| Product Reviews | ||||
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. | ||||
| Monitor your own ASINs | ||||
| Monitor competitor ASINs | ||||
| Free ASINs included with plan | 2 | 2 | 5 | 10 |
| Track up to 10,000 ASINs | ||||
| Review analytics over 7, 30, and 90 days | ||||
| Export feedback to .CSV file | ||||
| Review alerts by email and text | ||||
| Email Content | ||||
| Pre-built Amazon TOS compliant email templates for feedback and review requests | ||||
| Professionally translated default email templates | ||||
| Advanced HTML editor | ||||
| Feedback removal request email template | ||||
| Customize with your logo | ||||
| Targeted links for buyers to leave feedback or reviews | ||||
| Insert product specific content | ||||
| Include attachments such as PDF files | ||||
| Customizable CTA buttons | ||||
| Administrative | ||||
| Daily email summary of your feedback and review activity | ||||
| Complete history of FeedbackFive activity for each order | ||||
| Manage multiple stores | ||||
| Unlimited users | ||||
| Support | ||||
| In-app onboarding | ||||
| Self-Service Help Center | ||||
| Chat | ||||
| Phone | ||||
| Personal kick-start session with an account advisor | ||||
| One-on-one account optimization calls |
Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an Enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.
Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.
Feedback Genius is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC. Seller Labs is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC.
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