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Originally published on November 9, 2021, updated May 19, 2023
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Find out how virtual assistants can help make your holiday season merrier by managing important tasks in this guest article from FreeUp.
The holiday season is approaching and business owners selling on Amazon are already seeing an increase in customer demand. During the busiest time of the year for eCommerce, it pays to have a few extra people on board to keep up with orders.
This is where virtual assistants shine best. In this blog, you'll learn how hiring an Amazon virtual assistant can help you keep up with the holiday rush so you can focus on the core parts of your business. Let’s get started.
In general, a virtual assistant is freelancer who remotely provides administrative support to businesses. They can specialize in different business processes. If you operate an eCommerce business on Amazon, you can hire an Amazon virtual assistant whose core services and expertise are specific to the platform.
Depending on their knowledge, skills, and experience, an Amazon seller virtual assistant can take care of different activities for you including marketing, data entry, product photo editing, data analysis, and even research.
They are a great help during busy periods like holidays because they can take non-core tasks off your plate so you can focus on growing your business.
Hiring virtual assistants during the peak season is a cost-effective way to fill skill gaps in your business. You only need to pay for their services if you need the help. Since they work remotely and have their own equipment, you'll also save on overhead costs.
Virtual assistants can also save you time because they don't require much extra training. Once you get them up to speed about your preferences, they can jump right in. Now you can increase your productivity even during the busiest time of the year.
There are a wide range of tasks you can give to virtual assistants to help you during the holiday rush. Here are some examples.
Understanding your market and your competitors can give you some useful insight that you can incorporate into your sales and marketing strategy. However, this can be a tedious and time-consuming process that will prevent you from focusing on big-ticket tasks for your business.
You can delegate competitor analysis and market research to a virtual assistant. They can help you in determining the strengths and weaknesses of your competitors, review the quality of their product listings and pages, study the reviews that they have, and check their marketing campaigns to determine unique elements and keywords. This way, you can keep your listings, inventory, and pricing updated and highly competitive.
Amazon SEO is a specialized process that helps improve your products’ search rankings. It can help drive more traffic to your product pages, increase the number of visitors on your Amazon store, and increase your conversions and sales.
It’s one of the most important tasks you have when running an Amazon business, but it’s also one of the most time-consuming. Furthermore, it requires a unique understanding of Amazon’s optimization policies and practices.
A dedicated Amazon virtual assistant can help you with optimizing your product title, bullets, description, images, and backend search terms. Apart from proper keyword integration, a virtual assistant can also help you with ensuring that you have enough high-quality images for your listings and your product page layout is done right.
Amazon is all about giving customers the best online shopping experience so they will keep coming back. As a seller on this platform, it’s important that you pay attention to customer queries, messages, and reviews. This is also incredibly time-consuming. It also takes a person with good communication skills to relay messages properly to customers.
Did You Know: Your virtual assistant can use FeedbackFive to monitor your reviews and seller feedback to help identify any problems or concerns with your products and shipping or packaging practices. This can be a huge timesaver as you continue to build your ratings and keep customers happy.
A virtual assistant specializing in customer support is an invaluable addition to your business especially during the holidays when customer concerns rise together with demand for your products.
Virtual assistants can help you with several customer service-related tasks including but not limited to:
During the holiday season, it becomes even more important to fulfill your customers’ orders efficiently. The surge in demand means you’re going to have to work harder to manage and process the orders you receive and successfully ship them so they can be delivered in a timely manner.
Regardless of your chosen fulfillment strategy—be it drop shipping, third-party fulfillment, self-fulfillment, or Fulfillment by Amazon, you still need to consider certain factors such as storage costs, warehouse rent, FBA fees, invoicing, warehouse management and coordination, shipping, and more.
The good news is a virtual assistant with a specialty in Amazon fulfillment can help you with these tasks. They can also help with inventory management so your customers can get what they need from your store throughout the holiday season with no problem.
FreeUp has a talented roster of Amazon virtual assistants who can help you keep up with your customers’ demands during the holiday rush. The best part is it takes absolutely no time to get started.
Simply create a free account on FreeUp to gain immediate access to the marketplace. After that, you can request a virtual assistant, and you’ll soon meet a pre-vetted freelancer within one business day. Once you find the best fit, you can track hours and billing using your FreeUp account. It’s that simple!
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