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We’ve hand-selected the essential FeedbackFive features to help you quickly get more feedback and reviews. Limited-time only. Offer applies to new users.
Boost your brand reputation with more effective review automation and management.
Select the FastTrack plan that corresponds with the number of monthly review requests (emails) you plan to send. All plans include a 14-day free trial and allow you to track up to 50 ASINs at no extra charge. More ASINs can be added for a small fee.
|Amazon seller account||1||Unlimited|
|Marketplaces included||Unlimited||2 to 5|
|Monthly emails included||2,000 to Unlimited||1,000 to 1,000,000|
|Automate “Request a Review” button|
|Send feedback and review requests via Buyer-Seller Messaging||X|
|Email campaigns included||1||Unlimited|
|Pre-built Buyer-Seller Messaging templates||X|
|Customizable email templates||X|
|Auto-exclusions (shipped late, refunded, or out of country orders)|
|Email timing capabilities (time of day, days after order, days after delivery, etc.)|
|Campaign rules (segment by ASIN, fulfillment channel, geography, etc.)|
|Monitoring & Alerts|
|Seller feedback monitoring and alerts|
|Product review monitoring and alerts|
|Automated workflow for resolving feedback issues|
By monitoring reviews with FeedbackFive FastTrack, you can:
Plans are available for 1P and 3P Amazon sellers.
Source: sellercentral.amazon.com Date: 10/1/2022
Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces.
It's pretty gratifying to see those ratings climb, and it definitely confirms for me the wisdom of my investment in FeedbackFive. I'm getting almost 5 times the product review ratings that I was getting when I was manually requesting reviews from my customers, without all that work!
-Andrew Gardner, Amazon seller
FeedbackFive FastTrack is a plan specially designed to help Amazon sellers get more product reviews faster while staying compliant with Amazon policies. You can use it to automate Amazon’s Request a Review message, receive text and email alerts for new reviews, track the performance of your ASINs and competitors’, and see detailed analytics for all of your reviews, feedback, and ratings on one comprehensive dashboard.
At this time, any Amazon seller who is new to FeedbackFive and has a professional Seller Central account can sign up for FeedbackFive FastTrack. If you have a Vendor Central account, you can still sign up to track your product reviews. At this time, Amazon doesn’t allow vendors to request reviews from buyers.
FeedbackFive FastTrack is a limited-time offer available to Amazon sellers throughout Q4 2022. It will expire on December 31, 2022.
Reviews and feedback are both critical to your continued success on Amazon. Automating these requests with FeedbackFive FastTrack saves time and helps you get your request in front of buyers at the right time, every time.
Product reviews provide information about how your products are perceived by buyers. Reviews offer social proof for prospective customers and also directly impact your sales. Generally, the more reviews you have, the better your product will rank in Amazon’s search algorithm.
Your seller feedback rating informs potential buyers about your reliability as a merchant. It can affect your ability to win the Buy Box. In some cases, it can even affect your ability to sell on the Amazon marketplace.
FeedbackFive FastTrack, along with excellent customer service practices, can protect and enhance your reputation on Amazon. It can help safeguard you from the effects of occasional negative ratings. And, most importantly, good ratings boost your sales!
FeedbackFive FastTrack automatically sends Amazon’s Request a Review message to buyers based on your criteria, which can dramatically improve the type of responses that you receive.
Organically obtaining reviews takes too much time, which Amazon sellers don’t have. Sending a proactive review request is the best way to get more reviews and feedback, which will improve your overall rating on the Amazon marketplace and limit the effect of occasional negative ratings. Proactive communication can also let your customers know that you care about their buying experience.
Yes. Amazon allows sellers to send proactive Permitted Messages for a number of reasons, including to request a product review, seller feedback, or both.
You can use FeedbackFive FastTrack to automatically trigger the Amazon Request a Review button for your orders. These requests are sent to buyers by Amazon on your behalf. They are always 100% compliant with all of Amazon’s policies.
If you prefer to send a customized message, the standard FeedbackFive plans may be a better fit for you. The eComEngine team is available to discuss your product review strategy and answer any questions you have about the best way to request reviews for your business.
You can enable SMS or email notifications for both feedback and product review ratings. If you receive a negative rating, these alerts help you take action quickly to resolve the issue when possible.
Go to the Product Reviews tab on the FeedbackFive FastTrack dashboard and click Products, and then Track ASINs. Select items from your catalog or paste ASINS directly into the modal. Click save. It’s that easy! The reviews left on those ASINs in the past 90 days will be imported into FeedbackFive FastTrack.
Whether you're a 1P or 3P merchant, you can monitor ASINs that you are currently selling or are considering selling. You can also monitor competitor ASINs. FeedbackFive FastTrack’s detailed analytics make it easy to understand review trends and identify problem ASINs.
Tracking product reviews is an important part of your Amazon seller reputation management strategy. Product review monitoring can help you ensure that your product quality is meeting customer expectations, provide you with ideas for product improvements or possible bundle items, and provide insight into a product’s lifecycle stage. Monitoring competitor ASINs provides key intelligence to make your products stand out from the crowd.
Using the Amazon Buyer-Seller Messaging system with standard FeedbackFive allows you to send branded messages to request seller feedback or a product review. Because these messages can be customized, it is possible to inadvertently violate Amazon policy. If you choose to send a custom message, be sure to review all related Amazon guidelines.
The Amazon Request a Review system offers an alternative way to request ratings. FeedbackFive FastTrack allows you to trigger official Amazon rating requests using the same system behind the Request a Review button in Seller Central. The messages cannot be edited, so you will always use Amazon’s preferred messaging to request reviews with this method. This allows you to ensure that your messages are always completely compliant with Amazon policies.
You can truly “set it and forget it” by scheduling Request a Review message automation with FeedbackFive FastTrack. You can also select the timing of these requests and exclude any orders or ASINs as needed. See the reviews, ratings, and feedbacks generated from these and other requests on the Campaign Analytics page.
Unlike browser extensions, we don't use your Seller Central login to automate clicking the Request a Review button. Instead, we use a secure, authorized Amazon connection to achieve the same goal. Also, you can use flexible campaign rules to segment your audience, choose message timing, exclude specific products or buyers, and more, completely automatically.
The Campaign Analytics page shows you how your FeedbackFive FastTrack requests are impacting your Amazon reputation. Choose your campaign and timeframe and then select which metric you’d like to measure: feedback, written reviews, one-tap product ratings, average product rating, or positive feedback percentage.
You'll also see which products are getting the best ratings and which ones might be causing buyers to leave negative seller feedback, hurting your overall seller reputation. Use this data to understand your buyers' opinions, adjust your email strategy, and even make product catalog improvements.
FeedbackFive FastTrack supports 17 Amazon marketplaces: Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and the US. If you sell on more than one Amazon marketplace, you can add additional stores to your FeedbackFive FastTrack account. However, you must manage them from one Amazon seller account.
FeedbackFive FastTrack is a monthly subscription, so you can change your plan level at any time based on your business needs. Select your plan based on the number of monthly review requests you plan to send. You also have the option to upgrade to a higher volume plan or pay a low per-email overage fee during high-traffic times, such as Q4.
FeedbackFive FastTrack plan levels are based on how many requests you intend to send each month. The software supports small to large-volume sellers with plan levels ranging from 2,000 requests per month to 100,000 and beyond.
Yes! Although Amazon’s API does not support feedback or review requests for 1P merchants, vendors can monitor reviews with FeedbackFive FastTrack. Simply sign up and pay a low fixed price for the number of ASINs you wish to monitor.