Your FeedbackFive campaigns can now trigger Amazon feedback and review requests using the same system behind the “Request a Review” button in Seller Central.
Activate any campaign you want with the new Amazon Feedback and Review Request template in FeedbackFive!
We're excited to offer this feature that makes it easy for you to send 100% TOS compliant requests directly from Amazon with all the benefits of FeedbackFive’s messaging automation features.
All you need to do is activate a campaign with the new Amazon Feedback and Review Request template.
Turn off your existing campaigns and turn on the new "Feedback and Review Request" campaign.
Switch the template on your existing campaigns to the new "Amazon Feedback and Review Request" template.
Yes! FeedbackFive has been granted authorized access to this new messaging system. Since Amazon is sending this message straight to your buyers, you can be assured that these requests are compliant with all communication guidelines.
Other FeedbackFive message templates send emails through the Buyer-Seller Messaging system, while this new template sends emails directly from Amazon to the buyer. Remember, Amazon handles all of the messaging for you, so you'll be using their standard (and 100% TOS compliant) template with this feature in FeedbackFive
When you activate this template, your FeedbackFive campaign will trigger Amazon to create a combined product review and seller feedback solicitation message for each of your scheduled orders.
Since these messages are sent from Amazon right to the buyer, please note the following:
Yes! Amazon still allows you to use FeedbackFive to send emails through Buyer-Seller Messaging, as long as your messages follow Amazon’s Communication Guidelines. It’s your choice whether to use this new method or to continue with your current templates, as long as you only send one request per order. If you’ve previously received messaging restrictions, switch to this new method to put those restriction concerns behind you for good!
Unlike browser extensions that automate the button, we do not use your Seller Central login or make you use an extension that is potentially insecure.
Instead we are submitting requests on your behalf directly to Amazon over a secure and authorized connection - which gives you all the added benefits of automation, applying additional campaign rules, and even seeing which orders received requests.
The resulting message sent from Amazon to the buyer is the same as the one sent when clicking the Request a Review button.
Not at all; just another benefit of being a FeedbackFive customer! Sending a product review and seller feedback request via the new template is the same price as sending a standard message with FeedbackFive.
Your plan level is based on the number of emails sent, whether you're sending custom emails through Buyer Seller Messaging in FeedbackFive or using the system behind the Request a Review button in FeedbackFive.
Since these messages are sent directly from Amazon to the buyer and are outside of the Buyer-Seller Messaging System, you will not see them in Seller Central. FeedbackFive will also not be able to record the open rate.
However, when FeedbackFive sends the request to Amazon, FeedbackFive receives a status message confirming that the message was created. You can confirm this in the Scheduling page of FeedbackFive by searching for the order and checking the “Last Campaign Sent” column. If we do not receive a status message confirming that the message was created, the order will show as “not scheduled” in FeedbackFive.
A message will not be created for the order if:
You can use FeedbackFive campaigns to automate this process for you. With the Request a Review button in Seller Central, someone would need to click into the Order Details page of every order and click the Request a Review button.
FeedbackFive’s campaigns also allow you to control the exact timing of the requests, exclude certain orders from the requests, and also customize timing by ASIN. Also, sending emails to buyers with traditional Buyer-Seller Messaging templates is still allowed by Amazon, so FeedbackFive is valuable to those who would like to continue sending compliant, personalized messages.