There’s no doubt that FeedbackFive is an incredible tool. All of our plans offer FBA sellers access to great features, such as feedback management, email templates, ready-to-go campaigns and our stellar self-service Help Center.
While this will certainly give you more control over your business, moving up to the Pro plan or higher will unlock even more potential!
As an Amazon seller, managing all of your day-to-day tasks can be overwhelming. One of the best skills you can master is learning to delegate responsibilities. Managing your Amazon seller reputation requires vigilance, so sharing the duties with others just makes sense.
A single user can access FeedbackFive’s fantastic features at any level, including Free, but the Basic, Pro and Enterprise plans allow you to share access. With more than one set of eyes on the dashboard, you can assign one user to test subject lines, another to monitor seller feedback and so on. Delegating makes you more efficient.
Manage Multiple Marketplaces
When you run more than one marketplace store, it can feel like all of your work is doubled. If you're still using FeedbackFive's free plan for multi-store management, you will need to log out and log back in to each of your marketplace accounts individually. It’s not the worst thing in the world, but these seconds and minutes sure do add up.
If you’ve been doing this a while, you will absolutely love the ability to easily toggle between each of your accounts with the Pro plan or higher. This can really streamline your feedback and billing management.
Alerts & Analytics
While we'd all prefer to avoid them, negative ratings can affect your account at any time, and the longer it goes unnoticed, the worse the situation can become. When you subscribe to the Pro plan or above, you can choose to receive alerts by text and/or email whenever you receive a negative rating.
You will also have the ability to view, search and filter all of your feedback, giving you the opportunity to scan for patterns and address any common complaints. Detailed email campaign analytics help you monitor campaign performance.
Effective, Unlimited Campaigns
Personalizing your feedback or product review requests can improve open and response rates, resulting in a nice increase in feedback on your profile and product pages. FeedbackFive’s Pro plan and above give you the chance to create custom campaigns that will include specific information, providing your customers with a tailored message.
Setting advanced rules and exclusions also allows users to avoid sending emails to those who received late orders, are repeat buyers, are located in a different country or requested a refund. Subscribing to the Enterprise Plan adds even more value since it offers unlimited campaigns for maximum automation.
Professional Designs and Expert Support
Creating your own email templates is easy with FeedbackFive, but if you want something professionally crafted by one of our certified email designers, a $399 value, the Enterprise Plan is the way to go. Our team will work with you to deliver the best possible email to connect with your customers.
Even better, the Enterprise Plan also includes a personalized kick-start session with an expert who will walk you through how to make the most of FeedbackFive. You’ll learn which features are most important for your business and how to automate like a pro!
Feedback Solicitation Made Easy
It can be easy to underestimate the importance of feedback and reviews, but think about your own process as a shopper. Do you look for reviews before purchasing an item? Do you look for signs that a business is trustworthy before spending your hard-earned money? Most of us do, which is why it’s crucial that you have seller feedback and customer reviews showcasing the positive experiences buyers have had with your services and products.
FeedbackFive makes it easy and quick to request feedback and reviews. You’ll be able to create custom campaigns and automate the process so that you can focus on other aspects of your business.
Through FeedbackFive’s industry-leading features, you’ll be able to ask for feedback at the right time, every time. By taking control of your online reputation, you will be able to reap the rewards by converting positive feedback to win the Buy Box more often and maintain a stellar Amazon seller rating.
Originally published on September 14, 2018, updated June 18, 2019
This post is accurate as of the date of publication. Some features and information may have changed due to product updates or Amazon policy changes.