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Originally published on May 11, 2017, updated November 2, 2023
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Manually sending dozens of Amazon feedback requests is very a mundane job. It's also extremely time-consuming - time that could be better spent on more valuable tasks (such as restocking or developing new product bundles).
Alas, requesting feedback is still an important part of your overall Amazon strategy. What are you to do?
In this post, we'll discuss your options for enabling an Amazon automatic feedback request.
Sellers new to the Amazon marketplace are often underwhelmed by the lack of feedback management tools available in the Seller Central interface. As we've mentioned in other posts, there's no way to automate the feedback request process using the Buyer-Seller Messaging service. Granted, Amazon does occasionally send feedback requests on the seller's behalf - but, the keyword here is "occasionally." The seller has no control over the timing or frequency of such emails and isn't informed when or if they are sent. Therefore, some sellers turn to the laborious process of sending individual feedback requests to each buyer.
The good news is that FeedbackFive by eComEngine fills a much-needed gap for Amazon sellers. Since 2009, our Amazon feedback request tool has been helping our customers get more seller feedback. We're also a top-rated tool in the Amazon Selling Partner Appstore.
Here are just a few of the ways FeedbackFive automation saves time for sellers:
Of course, when we invented automated feedback management for Amazon sellers, we knew that competitors would eventually pop up and try to copy our software. We've seen competitors come and go over the years, but it's good to know that merchants still prefer our software, thanks in large part to our continued commitment to Amazon compliance, unmatched reliability, and a top-rated customer success team.
So, how does setting up an automated Amazon feedback request work in FeedbackFive? It's simple!
After you sign up for a free trial account, you'll be able to enable our prebuilt campaigns - or you can build your own. (For most customers, getting started with FeedbackFive takes just a few minutes!) Our default campaigns include the following:
Simply review your campaign settings and toggle them to "active." Click on the campaign name to easily edit the rules of each.
FeedbackFive then goes to work, asking customers to rate their transactions. Default campaigns are also professionally translated into the local language for each of the 17 international marketplaces FeedbackFive supports. Messages sent with the Amazon Feedback and Product Review Request Template are translated into the recipient's language of choice.
With FeedbackFive managing your day-to-day feedback operation, you now have more time to work on your business—instead of in it.
Use the Campaign Analytics page to see how each of your campaigns has impacted the number of feedback, reviews, and ratings collected. Simply choose a campaign to view the number of emails sent and all of the feedback received. Filter by the number of days, view daily or weekly ratings, or drill down even more to see written reviews, total ratings, or your average rating over a selected timeframe.
Instead of guessing what works, know for sure with FeedbackFive.
If you're ready to send automated Amazon feedback requests, it's time to try FeedbackFive. Join some of the most successful Amazon merchants who have trusted our software for over a decade. Set up your account today and reap the benefits of an Amazon feedback request tool.
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