How can I improve my FeedbackFive results?

CHECK YOUR ACTIVITY LOG

• Have orders been imported in the last 24 hours? If not, update your MWS credentials.
• Have emails been sent recently? If not, check your campaign rules and timing options.
• Has positive feedback been imported? If not, set up Enhanced Feature Access.
• Have product reviews been imported? If not, monitor ASINs for reviews. 

CHECK YOUR DELIVERABILITY

If you are using Buyer-Seller Messaging templates, log into Seller Central to make sure the messages are being delivered.

(If you are using the official Amazon Feedback and Review Request, skip to the next item.)

• Do FeedbackFive messages appear in the "Sent Messages" folder? In Seller Central, navigate to Messages and use the drop-down on the left side to select "Sent Messages." If you do not see any from FeedbackFive, check that your solicitation email address is an approved sender.

• Are messages being restricted? If you see messages, but they have a note below them saying that they are restricted, pause all Buyer-Seller Messaging campaigns for 30 days and address any policy compliance issues. (Meanwhile, you can use the official Amazon Feedback and Review Request to request reviews and feedback successfully during your restriction.)

CHECK YOUR CONVERSION RATES

Look at your Dashboard tiles.  Compare the number of feedbacks or reviews to the number of orders imported.

• Do you have few reviews or feedback ratings (less than 2% of orders)? If so, check your call-to-action and email length (if you are using custom Buyer-Seller Messaging templates) and check your campaign timing and rules.
• Can you see your feedback and reviews in FeedbackFive? If not:
  • Enable Enhanced Feature Access
  • Monitor all the items you request reviews on

CHECK YOUR AMAZON COMPLIANCE

Make sure your emails follow Amazon's policies.

• Make sure your emails comply with Amazon’s Terms of Service.
• Pay special attention to product review policies.

CHECK YOUR SELLER REPUTATION

• Lots of negative seller feedback?
  • Turn on alerts for negative seller feedback.
  • Respond to negative feedback to provide service and request removal.
  • Turn on General Exclusions to avoid soliciting late or out-of-country orders.
• Lots of negative product reviews?
  • Turn on alerts for negative product reviews.
  • Respond to reviews (if you are brand registered).
  • Turn on SKU Exclusions for items that have problems.
  • Send necessary instructions or information to buyers using the Document Library or SKU Tags.