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Order imports, product review imports, negative feedback imports and email sending use your Amazon API connection and do not require Enhanced Feature Access. However, the following features do require Enhanced Feature Access, which is available on most FeedbackFive plan levels:
- Positive feedback imports to track the success of your feedback requests.
- Excluding buyers who have already left positive seller feedback from your seller feedback requests.
- Targeting buyers who have left positive feedback with specific campaigns.
To initiate Enhanced Feature Access, you will invite FeedbackFive to become a “user” on your Seller Central account and then grant it user permissions to view feedback and orders.
Add Authorized Partner
- Visit this Invitation URL on your browser.
- If prompted, log In to Seller Central.
- The instructions to authorize eComEngine is shown below:
- Locate the "Feedback" report under Permissions. Select "View."
- Tick the checkbox next to “I direct Amazon to provide eComEngine access to my Selling Partner account and related data. I am responsible for any actions taken by the provider.”
- Click on "Authorize".
- Please note that the authorization expires and it will have to be refreshed as needed. To do so, go to Settings > User Permissions, then click "Manage Services."
- Locate "eComEngine" and click "Re-Authorize."
Congratulations! You have successfully enabled Enhanced Feature Access!
You're Done!
You will begin to see positive feedback on the Feedback tab within 48 hours. FeedbackFive imports seller feedback from the last 90 days.
If you do not see the feedback, double-check the user permissions and then contact us for help. (Tip: Upload a screenshot of your Amazon User Permissions page to your support ticket to help us troubleshoot.)