1. Help Center
  2. FeedbackFive
  3. Account and Store Settings

What FeedbackFive plan is right for me? How do I change my plan?

FeedbackFive is a monthly subscription, so you can change your plan level anytime based on your business needs. 

To upgrade or downgrade your plan: Click your username in the top right corner, select Account and use the "Current Service Plan" menu to choose a new plan. (Before downgrading, check the link below to make sure you won't lose any key features!)

Note: If you have a Legacy plan (such as Pro-Legacy2017), changing your plan will automatically transition all stores on your account to the new multi-store plan so that you do not need to pay for several plans.

If you have questions about what plan is right for you or the differences between Legacy and Multi-store plans, please contact us.

Whether you just signed up on a free trial or have been a FeedbackFive user for years, you might be wondering which plan level is best for your current business needs. The two factors you should consider are: 

  1. The number of emails you need to send per month.
  2. What features you need.

You can see all the plan levels, prices, and features here.

Note: For Q4 2022, new customers can also choose a FeedbackFive FastTrack plan to request and track more reviews, fast, at a lower price!

1. Number of Emails

Each service plan allows a different number of emails per month. Consider your average monthly order volume (of all your Amazon stores combined) and choose the plan that best fits your needs. Remember to consider overages if you are choosing the Pro plan or higher.


Plan Monthly Emails Price Overage Fee per Email
Lite 50 Free N/A
Basic 250 $9.99 N/A
Pro 1500 $29.99 $0.0075
Enterprise 8 8000 $59.99 $0.0075
Enterprise 20 20,000 $99.99 $0.005
Enterprise 50 50,000 $174.99 $0.0035
Enterprise 100 100,000 $249.99 $0.0025
Enterprise 250 250,000 $449.99 $0.0015
Enterprise 500 500,000 $649.99 $0.0012
Enterprise 1000 1,000,000 $899.99 $0.0009


If you're not sure whether it's best to upgrade or send overage emails, click on "What happens when I reach 0%?" on your Dashboard to see an analysis of your last month's email volume compared to each plan level.

What happens when I reach 0 button on the FeedbackFive dashboard

2. Features

In addition to the number of emails per month, different plans include different features. The Free and Basic plans include only the most basic features, while the Pro and Enterprise levels include more advanced features, such as custom templates and campaigns. Read more details by clicking here and then clicking "Compare All Features and Plans."

If you have questions or need any help deciding which plan is right for your business, please contact us.