The FeedbackFive Dashboard shows you the health of your Amazon reputation and messaging at a glance, along with important system notifications.
Top Navigation
This is the main navigation to access all FeedbackFive features. Use these navigation buttons to access order data and feedback, create and edit emails and modify your store settings.
Dashboard Tiles and Graphs
View metrics for orders, seller feedback, product reviews and emails on the Dashboard tiles and graphs. Use the options next to the tiles and charts to view your metrics in different time periods: the last 7, 30, or 90 days or the current or previous billing cycle.
Notifications
Below the tiles, the Notifications tab will show alerts if there is anything in your account that needs your attention.
News
This tab displays current FeedbackFive announcements such as events and new features. Check this tab regularly for helpful training sessions, blog posts and more.
Activity Log
Your latest imports and email send times are displayed here so you can make sure everything is running smoothly. If the most recent order imports are several days ago, you may need to reconnect to Amazon.
Feedback Chart
Track your seller feedback on this chart. Use the toggle buttons to see your feedback history for 7, 30, or 90 days. If you do not see positive feedback on this chart, make sure you set up Enhanced Feature Access (Pro and above).
Product Review Chart
Track your product reviews on this chart for all items you are monitoring. Use the toggle buttons to see your feedback history for 7, 30, or 90 days.
Orders Chart
View the number of orders imported to FeedbackFive and the number of emails sent and opened with toggle buttons for 7, 30, or 90 days.
Account Settings
Access your account settings by clicking your name at the top right corner of the application. Choose "Account" to access your plan level and billing information or to add more stores to your account. The option to switch stores is also accessible through this drop-down.
Looking for more help?
Use the Quickstart Guide to get your account set up!
Check out the rest of the Help Center or contact us with any questions.