/%5BeComEngine%5DLogo-2019-linear.svg "eComEngine Logo")
FeedbackFive® was the first Amazon feedback tool, created by eComEngine in 2009. FeedbackWhiz was created 5 years later. Compare FeedbackFive and FeedbackWhiz to decide which tool will get you the results you want!
| FeedbackFive | FeedbackWhiz | |
| Free Trial Length of 60 Days | Yes | No |
| Free Trial Includes Unlimited Emails | Yes | No (2,000) |
| Product Review Volume Limitations | No | Yes (5,000) |
| Experience With Amazon Sellers Since 2009 | Yes | No |
| Multiple Accounts & Users | Yes | Yes |
| Amazon Marketplace Developer Council Member | Yes | No |
| Free Buyer-Seller Messaging Optimization | Yes | No |
| Free Product Review Strategy Consultation | Yes | No |
| Exclusion Capabilities By Orders, ASINs, & Customers | Yes | Yes |
| Multilingual Support | Yes | No |
| #1 Rated Feedback and Review App in the Amazon Appstore | Yes | No |
| Full support on all plans | Yes | No |
| Timing triggers for email campaigns | Yes | Yes |
| Target Only Repeat Customers | Yes | Yes |
| Custom Labels and Notes | Yes | Yes |
| Positive Seller Feedback Integration | Yes | Yes |
| Buyer Seller Messaging Templates | Yes | Yes |
Source: feedbackwhiz.com Date: 5/10/2020, Source: sellercentral.amazon.com Date: 7/27/2021
It's pretty gratifying to see those ratings climb, and it definitely confirms for me the wisdom of my investment in FeedbackFive. I'm getting almost 5 times the product review ratings that I was getting when I was manually requesting reviews from my customers, without all that work!
-Andrew Gardner
There are many reasons why FeedbackFive is the #1 reputation management software on the market for Amazon sellers.
Check out what other sellers think about the companies behind these tools on TrustPilot:
Source: Trustpilot.com Date: 6/22/2021
Source: Trustpilot.com Date: 6/22/2021
FeedbackFive is trusted by Amazon sellers in over 100 countries. It's designed to save you time while making it easy to manage and grow your Amazon seller reputation. Request reviews and feedback with the Amazon Request a Review message or a custom Buyer-Seller Messaging template. Set your timing rules and use campaign rules to send targeted messages, such as a custom message specific to a particular SKU or a message to repeat buyers.
Monitor and analyze reviews to quickly identify trends and opportunities to improve the customer experience. Get alerts for new feedback and reviews by text or email so you can work to resolve any issues right away. Make it a five-star day with FeedbackFive!
FeedbackFive and FeedbackWhiz both have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month.
Amazon sellers and vendors can use FeedbackFive's Product Review Management feature to track reviews on 2-10 ASINs for free, depending on their plan level. FeedbackFive users can purchase additional credits starting as low as $0.05 per product to track up to 10,000 ASINs or more. FeedbackWhiz offers Product Monitoring Add-on Plans starting at $5/month to track 5 ASINs and users can purchase plans to track up to 5,000 ASINs.
| FeedbackFive | FeedbackWhiz | |
| Free Trial Length of 60 Days | Yes | No |
| Free Trial Includes Unlimited Emails | Yes | No (2,000) |
| Free Buyer-Seller Messaging Optimization | Yes | No |
| Free Product Review Strategy Consultation | Yes | No |
| Full support on all plans | Yes | No |
Source: feedbackwhiz.com Date: 5/10/2020
FeedbackWhiz free trials limit sellers to only send up to 2,000 emails in the first 30 days. With FeedbackFive, you can try any plan level, access all features, and send as many emails as you need to during the 60 day trial.
One of the biggest differences between the two tools is the level of support. With FeedbackWhiz, support is limited on the lower plan levels. To access their live support team, at a minimum, sellers need to be on the Basic plan at $19.99/month. On all FeedbackFive plan levels, sellers receive world class support (in English or Chinese) via email, live chat, and phone.
Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces.
After a few weeks of being signed up with FeedbackFive, with their awesome tools we raised our feedback score an outstanding 7 points. We went from an 88% positive feedback to well over 95% in less than 2 short months and we are still going strong.
-Nick Scilingo Director of eCommerce Technology Campmor, Inc
How many requests will you send per month?
1,500
How many products do you want to monitor for reviews?
5
Send up to Requests - $
Track up to ASINs - $
| Lite | Basic | Pro | Enterprise | |
|---|---|---|---|---|
| Email Management | ||||
| Monthly emails included | 50 | 250 | 1500 | 8,000 - 1,000,000+ |
| # of Email Campaigns | 3 | 3 | 10 | Unlimited |
| # of Stores included: | 1 | 1 | 2 | 5 |
| Send feedback and review request emails via Buyer-Seller Messaging | ||||
| Automate official Amazon Request a Review messages | ||||
| Manually exclude orders from solicitation | ||||
| Basic timing capabilities (time of day, days after order, etc.) | ||||
| Advanced timing capabilities (days after delivery) | ||||
| Auto-exclusions (Late Orders, Refunded Orders, Out of Country) | ||||
| Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.) | ||||
| Email overage fees (price per email, over plan limit) | N/A | N/A | $0.0075 | as low as $0.0009 ($0.0075 - 0.0009) |
| Feedback | ||||
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. | ||||
| Reputation management dashboard | ||||
| Feedback analytics over 7, 30, and 90 days | ||||
| Export feedback to .CSV file | ||||
| Feedback alerts by email and text | ||||
| Automated workflow for resolving feedback issues | ||||
| Product Reviews | ||||
| Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr. | ||||
| Monitor your own ASINs | ||||
| Monitor competitor ASINs | ||||
| Free ASINs included with plan | 2 | 2 | 5 | 10 |
| Track up to 10,000 ASINs | ||||
| Review analytics over 7, 30, and 90 days | ||||
| Export feedback to .CSV file | ||||
| Review alerts by email and text | ||||
| Email Content | ||||
| Pre-built Amazon TOS compliant email templates for feedback and review requests | ||||
| Professionally translated default email templates | ||||
| Advanced HTML editor | ||||
| Feedback removal request email template | ||||
| Customize with your logo | ||||
| Targeted links for buyers to leave feedback or reviews | ||||
| Insert product specific content | ||||
| Include attachments such as PDF files | ||||
| Customizable CTA buttons | ||||
| Administrative | ||||
| Daily email summary of your feedback and review activity | ||||
| Complete history of FeedbackFive activity for each order | ||||
| Manage multiple stores | ||||
| Unlimited users | ||||
| Support | ||||
| In-app onboarding | ||||
| Self-Service Help Center | ||||
| Chat | ||||
| Phone | ||||
| Personal kick-start session with an account advisor | ||||
| One-on-one account optimization calls |
Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an Enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.
Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.
FeedbackWhiz is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC.
We Are Virtual!
But you can still send us mail:
14321 Winter Breeze Drive
Suite 121 Midlothian,
VA 23113
Call us: 800-757-6840
Copyright© 2007-2022 eComEngine, LLC. All Rights Reserved. eComEngine®, FeedbackFive®, MarketScout™, and RestockPro® are trademarks or registered trademarks of eComEngine, LLC. Amazon's trademark is used under license from Amazon.com, Inc. or its affiliates.