FeedbackFive® was the first Amazon feedback tool, created by eComEngine in 2009. FeedbackWhiz was created 5 years later, in 2014. Compare FeedbackFive and FeedbackWhiz to decide which tool will get you the results you want!
FeedbackFive and FeedbackWhiz both have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month.
Amazon sellers and vendors can use FeedbackFive's Product Review Management feature to track reviews on 2-10 ASINs for free, depending on their plan level. FeedbackFive users can purchase additional credits starting as low as $0.05 per product to track up to 10,000 ASINs or more. FeedbackWhiz offers Product Monitoring Add-on Plans starting at $5/month to track 5 ASINs and users can purchase plans to track up to 5,000 ASINs.
FeedbackWhiz free trials limit sellers to only send up to 2,000 emails in the first 30 days. With FeedbackFive, sellers can try any plan level, access all features, and send as many emails as they need to during the 30 day trial.
One of the biggest differences between the two tools is the level of support. With FeedbackWhiz, support is limited on the lower plan levels. To access their live support team, at a minimum, sellers need to be on the Basic plan at $19.99/month. On all FeedbackFive plan levels, sellers receive world class support (in English and Chinese) via email, live chat, and phone.
Below is additional information comparing the pricing and features of FeedbackFive and FeedbackWhiz.
|Compare Features and Pricing||FeedbackFive||FeedbackWhiz|
|Free Trial Length||30 days||30 days|
|Free Trial Includes||All features, unlimited emails||All features, up to 2,000 emails|
|Pricing Based on||Email volume||Email volume|
|Pricing Starts at||$0/month||$0/month|
|Product Review Management||Unlimited||Up to 5,000 ASINs|
|Automated Messaging Options||Buyer-Seller Messaging and Request a Review Button||Buyer-Seller Messaging and Request a Review Button|
|Buyer-Seller Messaging Optimization||Free||Not available|
|Product Review Strategy Consultation||Free||Not available|
|Amazon Marketplace Developer Council||Yes||No|
|Support Levels||Full support on all plans||Limited support on lower plans|
|Support Language||English and Chinese||English only|
|Business hours||Mon-Fri 8am-5pm EST||Mon-Fri 9am-6pm PST|
FeedbackFive supports 17 Amazon marketplaces (Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr) while FeedbackWhiz only supports 10 (Amazon.com, .ca, .com.au, .com.mx, .co.uk, .de, .es, .fr, .in, and .it).
Thousands of Amazon sellers in over 100 countries use FeedbackFive. To support this diverse group of international sellers, the FeedbackFive Help Center is offered in English and Chinese. Amazon sellers can contact the FeedbackFive support team by phone, email, or chat in either language, regardless of plan level. FeedbackWhiz offers support in English only, and has limited support on the lower plan levels.
eComEngine takes your business as seriously as you do, paying close attention to Amazon terms of service to help protect your seller reputation, as well as your business. FeedbackFive has served Amazon merchants for over a decade and offers the most flexibility, making it the #1 feedback management software on the market. Check out what other sellers have to say about the companies behind these tools, as well as the software:
Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.
Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.