FeedbackFive® was the first Amazon feedback tool, created by eComEngine in 2009. FeedbackWhiz was created 5 years later, in 2014. Compare FeedbackFive and FeedbackWhiz to decide which tool will get you the results you want!
FeedbackWhiz sends all messages through Amazon’s Buyer-Seller Messaging system. With FeedbackFive, sellers have the option to send their email campaigns two different ways: Through Buyer-Seller Messaging for merchants who want to customize their messages, or by sending an official Amazon feedback and review request using the same system behind the Request a Review button in Seller Central. FeedbackWhiz does not have a feature allowing sellers to automate the Amazon Request a Review messaging system.
You can use third-party tools like FeedbackFive or FeedbackWhiz to automate feedback and review requests through Buyer-Seller Messaging. These messages can be customized which allows sellers to include their own branding. However, there is more risk for violating Amazon’s Terms of Service when sellers create their own email content.
FeedbackFive has the unique ability to send official Amazon feedback and review requests by automating the Request a Review button, saving merchants valuable time. Since the message goes directly from Amazon to your buyers, you can rest easy knowing the messages are 100% compliant and will never be flagged as violating any policy or cause a restriction. With this feature, Amazon takes care of the content; FeedbackFive's campaign rules ensure the right buyers receive the message at the right time, automatically!
The FeedbackFive Request a Review feature allows you to:
Both tools have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month. One of the biggest differences is the level of support FeedbackFive offers compared to FeedbackWhiz. On all FeedbackFive plan levels, sellers receive world class support (in English and Chinese) via email, chat, and phone. With FeedbackWhiz, support is limited on the lower plan levels. To access their live support team, at a minimum, sellers need to be on the Basic plan at $19.99/month.
Amazon sellers and vendors can use FeedbackFive's Product Review Management feature, even on the free plan. FeedbackFive users can track up to 10,000 ASINs or more. FeedbackWhiz users can only track up to 5,000 ASINs.
FeedbackWhiz free trials limit larger sellers to only send up to 2,000 emails. With FeedbackFive, sellers can try any plan level, access all features and send as many emails as they need to during the 30 day trial. All FeedbackFive plan levels include the option to automate the Request a Review button or use Buyer-Seller Messaging to send feedback and review requests. Below is additional information comparing the pricing and features of FeedbackFive and FeedbackWhiz.
|Compare Features and Pricing||FeedbackFive||FeedbackWhiz|
|Free Trial Length||30 days||30 days|
|Free Trial Includes||All features, unlimited emails||All features, up to 2,000 emails|
|Pricing Based on||Email volume||Email volume|
|Pricing Starts at||$0/month||$0/month|
|Product Review Management||Up to 10,000 ASINs||Up to 5,000 ASINs|
|Automated Messaging Options||Buyer Seller Messaging and Request a Review Button||Buyer Seller Messaging|
|Custom Email Template Design Service||Free||Not available|
|Buyer Seller Messaging Optimization||Free||Not available|
|Amazon Marketplace Developer Council||Yes||No|
|Support Levels||Full support on all plans||Limited support on lower plans|
|Support Language||English and Chinese||English only|
|Business hours||Mon-Fri 8am-5pm Eastern Time||Mon-Fri 9am-6pm Pacific Time|
FeedbackFive supports 15 Amazon marketplaces (Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .tr, and .sg.) while FeedbackWhiz only supports 10 (Amazon.com, .ca, .com.au, .com.mx, .co.uk, .de, .es, .fr, .in, and .it)
Thousands of Amazon sellers in over 100 countries use FeedbackFive. To support this diverse group of international sellers, the FeedbackFive Help Center is offered in English and Chinese. Amazon sellers can contact the FeedbackFive support team by phone, email, or chat in either language, regardless of plan level. FeedbackWhiz offers support in English only, and has limited support on the lower plan levels.
eComEngine takes your business as seriously as you do, paying close attention to Amazon terms of service to help protect your seller reputation, as well as your business. FeedbackFive has served Amazon merchants for over a decade and offers the most flexibility, making it the #1 feedback management software on the market. Check out what other sellers have to say about the companies behind these tools, as well as the software:
Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.
Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.