feedbackfive-feedbackwhiz-comparison

Compare FeedbackFive vs FeedbackWhiz

Learn why Amazon sellers have trusted
FeedbackFive since 2009.

Software That Gets Real Results

FeedbackFive® was the first Amazon feedback tool, created by eComEngine in 2009. FeedbackWhiz was created 5 years later, in 2014. Compare FeedbackFive and FeedbackWhiz to decide which tool will get you the results you want!

Campmor logo
After a few weeks of being signed up with FeedbackFive, with their awesome tools we raised our feedback score an outstanding 7 points. We went from an 88% positive feedback to well over 95% in less than 2 short months and we are still going strong."
Nick Scilingo
Director of eCommerce Technology
Campmor, Inc

Messaging Options: The Difference

FeedbackWhiz sends all messages through Amazon’s Buyer-Seller Messaging system. With FeedbackFive, sellers have the option to send their email campaigns two different ways: Through Buyer-Seller Messaging for merchants who want to customize their messages, or by sending an official Amazon feedback and review request using the same system behind the Request a Review button in Seller Central. FeedbackWhiz does not have a feature allowing sellers to automate the Amazon Request a Review messaging system.

Buyer-Seller Messaging

You can use third-party tools like FeedbackFive or FeedbackWhiz to automate feedback and review requests through Buyer-Seller Messaging. These messages can be customized which allows sellers to include their own branding. However, there is more risk for violating Amazon’s Terms of Service when sellers create their own email content.

Official Amazon Feedback and Review Requests

Amazon logo above a gray button with text, "Request a Review"FeedbackFive has the unique ability to send official Amazon feedback and review requests by automating the Request a Review button, saving merchants valuable time. Since the message goes directly from Amazon to your buyers, you can rest easy knowing the messages are 100% compliant and will never be flagged as violating any policy or cause a restriction. With this feature, Amazon takes care of the content; FeedbackFive's campaign rules ensure the right buyers receive the message at the right time, automatically!

The FeedbackFive Request a Review feature allows you to:

  • Automate messages with the Request a Review button
  • Send messages that are automatically translated into the buyer’s preferred language
  • Control the exact timing of requests
  • Customize timing by ASIN
  • Exclude certain orders
  • Rest assured knowing this option is 100% compliant
KidzLane logo
I am a long-time happy customer of FeedbackFive and very glad that you folks stepped up to the plate with this new Amazon request a review feature. The benefit of your software vs. the chrome extension is the automation and campaign settings (think ASIN exclusions, time of day etc.) as well as your feedback and review reporting. Keep up your great work!"
Menachem F.
Kidzlane

FeedbackFive vs FeedbackWhiz Pricing

Both tools have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month. One of the biggest differences is the level of support FeedbackFive offers compared to FeedbackWhiz. On all FeedbackFive plan levels, sellers receive world class support (in English and Chinese) via email, chat, and phone. With FeedbackWhiz, support is limited on the lower plan levels. To access their live support team, at a minimum, sellers need to be on the Basic plan at $19.99/month.

Amazon sellers and vendors can use FeedbackFive's Product Review Management feature, even on the free plan. FeedbackFive users can track up to 10,000 ASINs or more. FeedbackWhiz users can only track up to 5,000 ASINs.

FeedbackWhiz free trials limit larger sellers to only send up to 2,000 emails. With FeedbackFive, sellers can try any plan level, access all features and send as many emails as they need to during the 30 day trial. All FeedbackFive plan levels include the option to automate the Request a Review button or use Buyer-Seller Messaging to send feedback and review requests. Below is additional information comparing the pricing and features of FeedbackFive and FeedbackWhiz.

FeedbackFive vs FeedbackWhiz
Compare Features and Pricing FeedbackFive FeedbackWhiz
Free Trial Length 30 days 30 days
Free Trial Includes All features, unlimited emails All features, up to 2,000 emails
Pricing Based on Email volume Email volume
Pricing Starts at $0/month $0/month
Amazon Marketplaces 15 10
Product Review Management Up to 10,000 ASINs Up to 5,000 ASINs
Automated Messaging Options Buyer Seller Messaging and Request a Review Button Buyer Seller Messaging
Custom Email Template Design Service Free Not available
Buyer Seller Messaging Optimization Free Not available
Amazon Marketplace Developer Council Yes No
Support Levels Full support on all plans Limited support on lower plans
Support Language English and Chinese English only
Business hours Mon-Fri 8am-5pm Eastern Time Mon-Fri 9am-6pm Pacific Time
Fast & Easy Signup. 100% Amazon Compliant. No Contracts.

Support for International Sellers

Fifteen flag icons that represent the Amazon marketplaces supported by FeedbackFive

FeedbackFive supports 15 Amazon marketplaces (Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .tr, and .sg.) while FeedbackWhiz only supports 10 (Amazon.com, .ca, .com.au, .com.mx, .co.uk, .de, .es, .fr, .in, and .it)

Thousands of Amazon sellers in over 100 countries use FeedbackFive. To support this diverse group of international sellers, the FeedbackFive Help Center is offered in English and Chinese. Amazon sellers can contact the FeedbackFive support team by phone, email, or chat in either language, regardless of plan level. FeedbackWhiz offers support in English only, and has limited support on the lower plan levels.

More Sellers Trust FeedbackFive

eComEngine takes your business as seriously as you do, paying close attention to Amazon terms of service to help protect your seller reputation, as well as your business. FeedbackFive has served Amazon merchants for over a decade and offers the most flexibility, making it the #1 feedback management software on the market. Check out what other sellers have to say about the companies behind these tools, as well as the software:

Screenshot of zero reviews for FeedbackWhiz on Trustpilot.com
Screenshot of three positive reviews for eComEngine on Trustpilot.com

Ready to Increase Your Reviews Today?

Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.

Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.

FeedbackFive logo with text, "Get more Amazon seller feedback and product reviews. 30 day free trial."