FeedbackFive® was the first Amazon feedback tool, created by eComEngine in 2009. FeedbackExpress was created 7 years later, in 2016. Compare FeedbackFive and FeedbackExpress to decide which software will help you get the results you're looking for.
FeedbackFive and FeedbackExpress both have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month. FeedbackFive plans start at $0/month. All features are included in the Pro plan at only $29.99/month for 1500 emails. FeedbackExpress pricing starts at $54/month for 5,000 emails.
FeedbackExpress only offers three plan levels: 5,000 emails, 25,000 emails or 60,000 emails. This makes it difficult for small sellers or sellers with seasonal changes in order volume who need more flexibility in between those three options. FeedbackFive offers ten plan levels starting at 50 emails per month and scales up to 1 million emails per month or more.
It's important to review the plan levels closely to understand support limitations. FeedbackFive offers live chat, email, and phone support in English and Chinese on all plan levels. The FeedbackFive team also offers free Buyer-Seller Messaging optimization and product review strategy consultations. FeedbackExpress only offers customer support in English, and the level of support is limited on the lower plan levels.
FeedbackFive is the stronger software option for larger, enterprise users. FeedbackExpress plans are limited to 60,000 emails per month and FeedbackFive has no limit to how many emails you can send. FeedbackFive also has a more robust feature set including product review monitoring, order analytics, excluding refunded orders from solicitations, a campaign rule to send messages in the buyer's preferred language, and many more customization options.
Compare the two tools side by side in the grid below.
|Compare Features and Pricing||FeedbackFive||FeedbackExpress|
|Free Trial Length||30 days||14 days|
|Pricing Based on||Email volume||Email volume|
|Pricing Starts at||$0/month||$54/month|
|Enterprise Email Volume||No limitations||Limited to 60,000 emails|
|Automated Messaging Options||Buyer-Seller Messaging and Request a Review Button||Buyer-Seller Messaging and Request a Review Button|
|Exclude Refunded Orders||Yes||No|
|Product Review Monitoring||Yes||No|
|Email and SMS Alerts||Feedback and Reviews||Feedback only|
|Buyer-Seller Messaging Optimization||Free||Not available|
|Product Review Strategy Consultation||Free||Not available|
|Amazon Marketplace Developer Council||Yes||Yes|
|Live Chat, Email and Phone Support||Included in on all plan levels||Limited on lower plan levels|
|Customer Support||English and Chinese||English|
|Business hours||Mon-Fri 8am-5pm Eastern Time||Mon-Fri 9:30am-5:30pm London Time|
FeedbackFive supports 17 Amazon marketplaces (Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr) while FeedbackExpress only supports 10 (Amazon.com, .ca, .com.au, .com.mx, .co.uk, .de, .es, .fr, .in, and .it).
FeedbackFive offers customer support in English and Chinese. You can reach the team by phone, email, or chat in either language. The robust FeedbackFive Help Center is also translated in both languages.
eComEngine takes your business as seriously as you do, paying close attention to Amazon terms of service to help protect your seller reputation, as well as your business. FeedbackFive has served Amazon merchants for over a decade and offers the most flexibility, making it the #1 feedback management software on the market. Check out what other sellers think about the companies behind these tools, as well as the software itself:
Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.
Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.