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Compare FeedbackFive vs FeedbackExpress

Learn why more Amazon sellers have trusted FeedbackFive since 2009.

Feedback and review management dashboard in FeedbackFive

FeedbackFive vs FeedbackExpress: FeedbackFive offers more marketplaces, more trial days, more support, more services, and more, more, more...

  FeedbackFive FeedbackExpress
Free Trial Length of 60 Days Yes No (14)
100% Free Plan For Small Sellers Yes No ($59 min.)
Email & SMS Alerts For New Reviews Yes No
Product Review Monitoring Yes No
Works in 17 Amazon Marketplaces Yes No
Unlimited Enterprise Plan Email Volume Yes No (60K)
Experience With Amazon Sellers Since 2009 Yes No
Multilingual Buyer-Seller Messaging Templates Yes No
Free Buyer-Seller Messaging Optimization Yes N/A
Free Product Review Strategy Consultation Yes N/A
Live Chat, Email, and Phone Support For All Plans Yes No
Multilingual Support Yes No
#1 Rated Feedback and Review App in the Amazon Appstore Yes No

Source: feedbackexpress.com Date: 5/1/2020, Source: sellercentral.amazon.com Date: 7/27/2021

Campmor Logo

After a few weeks of being signed up with FeedbackFive, with their awesome tools we raised our feedback score an outstanding 7 points. We went from an 88% positive feedback to well over 95% in less than 2 short months and we are still going strong.
-Nick Scilingo Director of eCommerce Technology Campmor, Inc

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FeedbackExpress Reviews vs FeedbackFive Reviews

eComEngine takes your business as seriously as you do, paying close attention to Amazon policies to help protect your seller reputation, as well as your business. FeedbackFive has served Amazon merchants for over a decade and offers the most flexibility, making it the #1 feedback management software on the market. Check out what other sellers think about the companies behind these tools, as well as the software itself:

FeedbackExpress Reviews on Trustpilot

Source: Trustpilot.com Date: 6/22/2021

eComEngine Reviews on Trustpilot

Source: Trustpilot.com Date: 6/22/2021

FeedbackFive vs FeedbackExpress Pricing

FeedbackFive and FeedbackExpress both have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month. FeedbackFive plans start at $0/month. All features are included in the Pro plan at only $29.99/month for 1500 emails. FeedbackExpress pricing starts at $59/month for 5,000 emails.

FeedbackExpress only offers three plan levels: 5,000 emails, 25,000 emails or 60,000 emails. This makes it difficult for small sellers or sellers with seasonal changes in order volume who need more flexibility in between those three options. FeedbackFive offers plans starting at 50 emails per month and scaling up to 1 million emails per month or more.

  FeedbackFive FeedbackExpress
Free Trial Length of 60 Days Yes No (14)
100% Free Plan For Small Sellers Yes No ($59 min.)
Unlimited Enterprise Plan Email Volume Yes No (60K)
Free Buyer-Seller Messaging Optimization Yes N/A
Free Product Review Strategy Consultation Yes N/A

Source: feedbackexpress.com Date: 5/1/2020

Beware of FeedbackExpress Limitations

It's important to review the plan levels closely to understand support limitations. FeedbackFive offers live chat, email, and phone support in English and Chinese on all plan levels. The FeedbackFive team also offers free Buyer-Seller Messaging optimization and product review strategy consultations. FeedbackExpress only offers customer support in English, and the level of support is limited on the lower plan levels.

FeedbackFive is the stronger software option for larger, enterprise users. FeedbackExpress plans are limited to 60,000 emails per month and FeedbackFive has no limit to how many emails you can send. FeedbackFive also has a more robust feature set including product review monitoring, order analytics, excluding refunded orders from solicitations, a campaign rule to send messages in the buyer's preferred language, and many more customization options.

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Support for International Sellers

Seventeen flag icons that represent Amazon marketplaces supported by FeedbackFive

FeedbackFive supports 17 Amazon marketplaces: Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and the US. If you sell on more than one Amazon marketplace, you can add additional stores for $10 each. Some plan levels include up to five stores which is a great value for larger sellers. FeedbackFive users can easily toggle between stores to manage campaigns for each marketplace.

FeedbackExpress supports 10 marketplaces: Australia, Canada, France, Germany, India, Italy, Mexico, Spain, UK, and the US.

Multilingual Templates and Support

FeedbackFive has tens of thousands of Amazon sellers in over 100 countries. To support this diverse group of international sellers, the robust FeedbackFive Help Center is available in English and Chinese. You can also reach the team by phone, email, or chat in either language.

  FeedbackFive FeedbackExpress
Works in 17 Amazon Marketplaces Yes No
Multilingual Buyer-Seller Messaging Templates Yes No
Multilingual Support Yes No

Source: feedbackexpress.com Date: 5/1/2020

More Sellers Trust FeedbackFive

Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces.

Andrew Gardner

It's pretty gratifying to see those ratings climb, and it definitely confirms for me the wisdom of my investment in FeedbackFive. I'm getting almost 5 times the product review ratings that I was getting when I was manually requesting reviews from my customers, without all that work!
-Andrew Gardner

Build the Right Plan for Your Business

How many requests will you send per month?

1,500

How many products do you want to monitor for reviews?

5

$
per month

Send up to Requests - $
Track up to ASINs - $

Free Trial. 100% Amazon Compliant.
Compare All Features and Plans
Hide
Lite Basic Pro Enterprise
Lite Basic Pro Enterprise
Email Management
Monthly emails included 50 250 1500 8,000 - 1,000,000+
# of Email Campaigns 3 3 10 Unlimited
Send feedback and review request emails via Buyer-Seller Messaging
Automate official Amazon Request a Review messages
Manually exclude orders from solicitation
Basic timing capabilities (time of day, days after order, etc.)
Advanced timing capabilities (days after delivery)
Auto-exclusions (Late Orders, Refunded Orders, Out of Country)
Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)
Email overage fees (price per email, over plan limit) N/A N/A $0.0075 as low as $0.0009 ($0.0075 - 0.0009)
Feedback
Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr.
Reputation management dashboard
Feedback analytics over 7, 30, and 90 days
Export feedback to .CSV file
Feedback alerts by email and text
Automated workflow for resolving feedback issues
Product Reviews
Supports Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .se, .sg, and .tr.
Monitor your own ASINs
Monitor competitor ASINs
Free ASINs included with plan 2 2 5 10
Track up to 10,000 ASINs
Review analytics over 7, 30, and 90 days
Export feedback to .CSV file
Review alerts by email and text
Email Content
Pre-built Amazon TOS compliant email templates for feedback and review requests
Professionally translated default email templates
Advanced HTML editor
Feedback removal request email template
Customize with your logo
Targeted links for buyers to leave feedback or reviews
Insert product specific content
Include attachments such as PDF files
Customizable CTA buttons
Administrative
Daily email summary of your feedback and review activity
Complete history of FeedbackFive activity for each order
Manage multiple stores
Unlimited users
Support
In-app onboarding
Self-Service Help Center
Email
Chat
Phone
Personal kick-start session with an account advisor
One-on-one account optimization calls

Ready to Increase Your Reviews Today?

Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an Enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.

Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.

Fast & Easy Signup. 100% Amazon Compliant. No Contracts.

FeedbackExpress is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC.