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| FeedbackFive | FeedbackExpress | |
| Free Trial Length of 60 Days | Yes | No (14) |
| 100% Free Plan For Small Sellers | Yes | No ($59 min.) |
| Email & SMS Alerts For New Reviews | Yes | No |
| Product Review Monitoring | Yes | No |
| Works in 17 Amazon Marketplaces | Yes | No |
| Unlimited Enterprise Plan Email Volume | Yes | No (60K) |
| Experience With Amazon Sellers Since 2009 | Yes | No |
| Multilingual Buyer-Seller Messaging Templates | Yes | No |
| Free Buyer-Seller Messaging Optimization | Yes | N/A |
| Free Product Review Strategy Consultation | Yes | N/A |
| Live Chat, Email, and Phone Support For All Plans | Yes | No |
| Multilingual Support | Yes | No |
| #1 Rated Feedback and Review App in the Amazon Appstore | Yes | No |
Source: feedbackexpress.com Date: 5/1/2020, Source: sellercentral.amazon.com Date: 7/27/2021
After a few weeks of being signed up with FeedbackFive, with their awesome tools we raised our feedback score an outstanding 7 points. We went from an 88% positive feedback to well over 95% in less than 2 short months and we are still going strong.
-Nick Scilingo Director of eCommerce Technology Campmor, Inc
eComEngine takes your business as seriously as you do, paying close attention to Amazon policies to help protect your seller reputation, as well as your business. FeedbackFive has served Amazon merchants for over a decade and offers the most flexibility, making it the #1 feedback management software on the market. Check out what other sellers think about the companies behind these tools, as well as the software itself:
Source: Trustpilot.com Date: 6/22/2021
Source: Trustpilot.com Date: 6/22/2021
FeedbackFive and FeedbackExpress both have pricing based on monthly email volume, offering the flexibility to choose the plan level you need based on how many emails you want to send each month. FeedbackFive plans start at $0/month. All features are included in the Pro plan at only $29.99/month for 1500 emails. FeedbackExpress pricing starts at $59/month for 5,000 emails.
FeedbackExpress only offers three plan levels: 5,000 emails, 25,000 emails or 60,000 emails. This makes it difficult for small sellers or sellers with seasonal changes in order volume who need more flexibility in between those three options. FeedbackFive offers plans starting at 50 emails per month and scaling up to 1 million emails per month or more.
| FeedbackFive | FeedbackExpress | |
| Free Trial Length of 60 Days | Yes | No (14) |
| 100% Free Plan For Small Sellers | Yes | No ($59 min.) |
| Unlimited Enterprise Plan Email Volume | Yes | No (60K) |
| Free Buyer-Seller Messaging Optimization | Yes | N/A |
| Free Product Review Strategy Consultation | Yes | N/A |
Source: feedbackexpress.com Date: 5/1/2020
It's important to review the plan levels closely to understand support limitations. FeedbackFive offers live chat, email, and phone support in English and Chinese on all plan levels. The FeedbackFive team also offers free Buyer-Seller Messaging optimization and product review strategy consultations. FeedbackExpress only offers customer support in English, and the level of support is limited on the lower plan levels.
FeedbackFive is the stronger software option for larger, enterprise users. FeedbackExpress plans are limited to 60,000 emails per month and FeedbackFive has no limit to how many emails you can send. FeedbackFive also has a more robust feature set including product review monitoring, order analytics, excluding refunded orders from solicitations, a campaign rule to send messages in the buyer's preferred language, and many more customization options.
FeedbackFive supports 17 Amazon marketplaces: Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and the US. If you sell on more than one Amazon marketplace, you can add additional stores for $10 each. Some plan levels include up to five stores which is a great value for larger sellers. FeedbackFive users can easily toggle between stores to manage campaigns for each marketplace.
FeedbackExpress supports 10 marketplaces: Australia, Canada, France, Germany, India, Italy, Mexico, Spain, UK, and the US.
FeedbackFive has tens of thousands of Amazon sellers in over 100 countries. To support this diverse group of international sellers, the robust FeedbackFive Help Center is available in English and Chinese. You can also reach the team by phone, email, or chat in either language.
| FeedbackFive | FeedbackExpress | |
| Works in 17 Amazon Marketplaces | Yes | No |
| Multilingual Buyer-Seller Messaging Templates | Yes | No |
| Multilingual Support | Yes | No |
Source: feedbackexpress.com Date: 5/1/2020
Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces.
It's pretty gratifying to see those ratings climb, and it definitely confirms for me the wisdom of my investment in FeedbackFive. I'm getting almost 5 times the product review ratings that I was getting when I was manually requesting reviews from my customers, without all that work!
-Andrew Gardner
Whether you are a new seller and want a free plan that includes 50 emails a month, or you’re an Enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive can support your needs and grow with you as you expand to other marketplaces.
Join tens of thousands of Amazon sellers that use FeedbackFive to get more feedback and reviews.
FeedbackExpress is a registered trademark of its owner and not affiliated with or endorsed by FeedbackFive or eComEngine, LLC.
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