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FeedbackFive
Help Center
Getting Started
- How do I set up FeedbackFive?
- How can I use the Amazon Request a Review feature in FeedbackFive?
- Switching from another feedback tool?
- What is the Official Amazon Feedback and Review Request Template?
- How do I sign up for FeedbackFive?
- Add your Solicitation Email Address
- Choose or Create your Templates
- Activate Your Campaigns
- Monitor ASINs for Product Reviews
Frequently Asked Questions
- How can I improve my FeedbackFive results?
- Does FeedbackFive integrate with help desk software?
- Does FeedbackFive have A/B testing?
- Why aren't my FeedbackFive emails sending?
- Why are some of my emails not delivered?
- How do I copy templates and campaigns to another store?
- Why don't the links work in my sent emails?
Best Practices and Amazon Policy
- Are My Emails Compliant with Amazon Policy?
- Why did Amazon restrict or block my proactive messages?
- What day should I send my FeedbackFive requests?
- How should I request product reviews?
- How should I write my emails?
- What subject line should I use in FeedbackFive?
- What is the Daily Email Limit?
- FeedbackFive Template Library
Email Features and Exclusions
- How can I exclude buyers who have opted out?
- How can I exclude specific orders or buyers?
- How can I exclude buyers who contacted me or initiated a return?
- How can I exclude late and out-of-country orders?
- How can I exclude refunded orders from FeedbackFive emails?
- How can I see the email schedule?
- How can I exclude canceled orders?
- Can I exclude some SKUs from my emails?
- How do I use Custom Campaign Rules in FeedbackFive?
- How do I use SKU Tags?
- How do I add my logo (and other images)?
- How can I send emails manually in FeedbackFive?
- How do I change email timing?
- How can I send messages in the buyer's preferred language?
- How do I resize images in my FeedbackFive email templates?
- How do I send product-specific emails?
Monitoring and Analytics
- How can I see repeat buyers in FeedbackFive?
- What else can I do on the Campaigns page?
- How do I see FeedbackFive email analytics?
- How do I respond to Amazon product reviews?
- How do I request negative feedback removal?
- What is the Daily Feedback Summary?
- What is an Order Status?
- What can I do on the Product Reviews pages?
- What can I do on the Seller Feedback page?
- What's on my FeedbackFive Dashboard?
- How can I receive alerts about new feedback and reviews with FeedbackFive?
Account and Store Settings
- How do I manage my agency clients in FeedbackFive?
- Add Authorized Partner
- What Product Review Management plan do I need?
- How do I connect FeedbackFive to Amazon?
- How do I view my FeedbackFive invoice?
- How can I add additional users to FeedbackFive?
- How can I change my FeedbackFive store name?
- What happens if I exceed my FeedbackFive email limit?
- Can I view my FeedbackFive invoice as a PDF?
- How can I add additional stores or international marketplaces to FeedbackFive?
- How can I change my FeedbackFive billing information?
- How can I change my FeedbackFive User Login Name or Display Name?
- How do I see my positive feedback? (E.U. Marketplaces)
- When does my FeedbackFive free trial end?
- Who is the FeedbackFive Account Owner?