Canceled orders are excluded from all FeedbackFive emails automatically on most plan levels. On Lite and Basic plans, you can manually exclude canceled orders.
If you are on the Free or Basic (Lite Legacy, Basic Legacy or Standard Legacy) plan levels, and you know that a particular order was canceled, you can mark it as “Do Not Solicit” on the Scheduling page.
Learn how to upgrade anytime to take advantage of automatic exclusions.