Join Our Team!

eComEngine is powered by a talented crew. Our US-based customer service and development team has extensive experience in a wide range of technical and business disciplines. We leverage that expertise to create, market and service our growing suite of cutting-edge, e-commerce software tools. When hiring, we look for smart individuals with a strong customer service ethic and willingness to learn and do more. Our employees benefit from a friendly and collaborative environment and a highly competitive compensation and benefits package, including comprehensive health coverage and a 401(k) retirement plan.

Our Core Values drive us each day.

Integrity

Acting with honesty and fairness. Delivering on promises. Being humbly confident.

Collaboration

Listening and speaking thoughtfully. Working as a team. Being servant leaders. Having fun.

Innovation

Identifying and solving problems. Pursuing excellence. Inspecting and adapting. Making things happen.

Our core focus is passion; we empower online retailers with excellent software tools.

 

Our niche is big company SaaS tools for Amazon sellers.

eComEngine is a growing SaaS (software-as-a-service) company serving small to mid-sized internet retailers, with a major focus on sellers using the Amazon third-party marketplace. Our business model and processes are based on lean-agile principles. We seek to continuously improve our products based on ongoing customer and stakeholder input and prioritization of the highest-value activities. 

 
 

We have:

  • A team of excellence. We work together and make things happen.
  • Powerful tools, great customer service and solid engineering.
  • An open mind to your ideas and innovative ways to accomplish excellence.
  • Open communication and we encourage collaborative discussions to solve issues.
  • A virtual work environment and we have fun!

 

Our current open positions include the following:

Senior .NET developer

eComEngine is looking for a Senior .NET developer. Very good analytical and problem solving skills, Visual Studio, .NET, VB.Net, C#, SQL Server, web services, object-oriented programming are core skills. Knowledge of NHibernate, SaaS applications and NoSQL databases is desirable.
 

Qualified applicants please email resumes to [email protected]. No agencies, please.

 

Customer Success Advisor

As part of the Customer Success Team, the Customer Success Advisor partners with customers to delight, retain and grow each customer. This role is pivotal in driving customer success and ensuring customers get sustained value from eComEngine solutions. As a trusted advisor, this person engages with customers to provide onboarding, training, solution best practices, drive increased product adoption and identify expansion opportunities. This person will work closely with Sales & Marketing Team, Product, and Customer Success (Customer Support). The position requires a person who has a finance/inventory management background with strong business acumen, an excellent problem solver, and customer relationship manager with a proven record of driving customer product adoption and retention.

 

Core Areas of Responsibility:
  • Increase customer satisfaction, retention, loyalty and growth through effective customer relationship management
  • Providing value to customers through onboarding, training, solution optimization, best practices, account reviews and education on new features
  • Ensure high-quality customer service experience along all stages of the customer lifecycle – sales, onboarding, activation, billing, technical support, and ongoing engagement, including upsells, cross-sells, retention and cancellations
  • Product expert and best practices evangelist to help customers maximize value from eComEngine solutions
  • Provide Pre-Sales & Cross-sales support
  • Strategic account planning for assigned customer portfolio
  • Serve as a team lead to mentor and coach members of the Customer Success Team
  • Assist with Customer Support coverage (email, phone, chat) as needed, including technical support
  • Work closely with the Product Team to identify product feature enhancements
  • Escalate issues appropriately through internal channels and teams, consulting Product and Development, in cases where technical problems arise

 

Required Skills & Experience:
  • Bachelor’s Degree in Accounting or Finance or relevant work experience
  • 1+ years consulting, account management, relationship management or customer support experience for SaaS (Software as a service) solutions
  • Excellent written and verbal communication skills.
  • Excellent business judgement
  • Enjoys and thrives on interacting with customers
  • Very high attention to detail and possess high customer empathy.
  • The ability to understand and explain complex business processes.
  • The ability to understand how cloud software systems function and to troubleshoot technical issues.
  • Proficiency with Excel
  • Analytical problem solving skills
  • Ability to interpret basic inventory and profitability reports
  • The ability to work effectively within a team of professionals and to work independently from a quiet home office each day from 8AM – 5PM EST/EDT, US
  • Access to a desktop/laptop with internet connection at 5 Mbps speed, headset (hardwired preferred)
  • Implementation or Training experience with SaaS solutions a plus
  • Experience with Amazon, retail or eCommerce sales a plus

 

Qualified applicants please email resumes to [email protected]. No agencies, please.

eComEngine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, this policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

More Opportunities

Thank you for reviewing our careers page. If you don’t see an opportunity that fits, please come back later. Or if you’re convinced that you can help us continue to grow and better serve our customers, please consider submitting your resume today. We’re always on the lookout for exceptional candidates.