1. Help Center
  2. FeedbackFive
  3. Account and Store Settings

What happens if I exceed my FeedbackFive email limit?

Email overages (Pro and above) make sure that your emails are continuously sent for a small fee even if your email usage exceeds your service plan.

Once you’ve used up your monthly email allowance, your account will continue sending emails, and an overage fee of $0.0075 or less will be charged for each additional email on your next invoice. Overage emails are free during your free trial period. See the chart below for full overage and pricing details.

Your FeedbackFive Dashboard will always show your number of sent emails and the remaining days for the month. For any questions about our email overage fees, or for advice on whether you should pay overages or consider upgrading to a higher plan level, please contact us.

On the Lite and Basic plans, overages are not available. Your account will simply stop sending emails when the limit is reached and automatically start sending again when the new billing cycle begins.

Number of emails sent and remaining on the FeedbackFive dashboard

Plan Monthly Emails Price Overage Fee per Email
Lite 50 Free N/A
Basic 250 $9.99 N/A
Pro 1500 $29.99 $0.0075
Enterprise 8 8000 $59.99 $0.0075
Enterprise 20 20,000 $99.99 $0.005
Enterprise 50 50,000 $174.99 $0.0035
Enterprise 100 100,000 $249.99 $0.0025
Enterprise 250 250,000 $449.99 $0.0015
Enterprise 500 500,000 $649.99 $0.0012
Enterprise 1000 1,000,000 $899.99 $0.0009


See also: What plan is right for me? How do I change my plan?