If you prefer not to send your opt-out notifications directly from Seller Central, follow these instructions to forward the notifications from an Outlook account.
To set up automatic email forwarding for your opt-out notifications in Outlook, follow the steps below.
(Note: Sending your notifications directly from Seller Central is much easier! Learn more here.)
- Click File on the top left of Outlook's main page. This brings up Outlook's settings panel.
- Click "Manage Rules & Alerts" in the Account Information panel.
- Click New Rule at the top left corner of the Rules and Alerts window. This brings up a Rules Wizard window.
- Select "Apply rule on messages I receive" under the “Start From A Blank Rule” section. Click Next.
- Select both of the following conditions:
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From people or public group
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With specific words in the body
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- Click on underlined links to specify rule descriptions and enter the value for each condition.
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from people or public group: auto-communication@amazon.com (or auto-communication@amazon.in for the India marketplace)
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and with specific words in the body:
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U.S., U.K., Canada and India: because the buyer has chosen to opt out
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France: car l'acheteur a choisi de ne pas recevoir de messages non sollicités de la part des vendeurs
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Spain: ya que el cliente ha decidido desactivar la opción de recibir mensajes no solicitados de los vendedores
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Germany: weil der Käufer sich dafür entschieden hat, den Erhalt unaufgeforderter E-Mails von Verkäufern abzulehnen
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Italy: perché l'acquirente ha scelto di disattivare i messaggi indesiderati dai venditori
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Click Ok, then click Next.
- Select "Forward It To People Or Public Group" for messages that meet the condition.
- Click the underlined words in the descriptions to specify where the messages will be forwarded. Enter the email address optout@mail.feedbackfive.com and click Ok. The email address should show up in the Rules Wizard window. Click Next.
- Skip the exceptions and click Next again.
- Name your rule and check to see that your settings are correct. You can choose to apply the rule to existing messages in your inbox to forward all previous opt-out notifications to the database (recommended). If everything is correct, click Finish.
- Click Ok in the Rules and Settings window to apply your new rule.