Send emails manually to individually selected orders
You can select particular orders on the Scheduling page and send a template to them right away.
Sometimes you may want to send an email template to a buyer right away, rather than waiting for your campaign to send it automatically. Or, you might mark a buyer as Do Not Solicit while resolving a problem they encountered, then decide to send them a template after the campaign has already excluded them.
In these cases, you can send an email manually from the Scheduling page.
To send an email manually:
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Select FeedbackFive in the top navigation and hover on the left side of the screen to open the navigation menu. Click Scheduling.
- Select an order or orders using the checkboxes on the left.
- Click "Action" and choose "Send Emails Manually."
- Select a template from the drop-down menu.
- Click "Send." The template will be sent to the buyer(s) within 90 minutes.
Bulk send emails manually
- Before you begin, prepare a CSV or TXT file that includes the Order IDs you want to email (one Order ID per line).
- Select FeedbackFive in the top navigation and hover on the left side of the screen to open the navigation menu. Click “Scheduling”.
- Click "Action" and choose "Send emails Manually for Bulk Orders”
- In the Bulk Send Manually screen, Select “Upload CSV/TXT”, then Click “Choose File” and add the file with the orderIDs.
Then, select the email template you want to use for the manual email.
- Click “Validate” to confirm the CSV contains a list of valid OrderIDs for your store and that the orders have a buyer email address.
We will also validate that the order status is available for manual emails.
Manual emails can be sent for orders:- Pending -> Manual Send will override the currently queued Pending Email
- Out of Country -> If the seller did not exclude non country orders
- Not Scheduled
- Repeat Buyer
- Solicited
- Late - if user enabled Late Order Imports
- Refund
- Manual emails can NOT be sent for orders
- OrderIDs are not for the seller
- OrderIDs that do not contain a buyer email address
- Amazon Opt Out
- Do Not Solicit
- Canceled
- After clicking on “Validate” the next screen will return each orderID and its status.
- You now have two options:
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- Update your file - Fix any invalid Order IDs and re-upload the file
- Queue emails - Click “Queue emails” to send emails to all valid Order IDs. Invalid or ineligible orders will be skipped automatically.You now have two options:
