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  3. Email Features and Exclusions

How can I send emails manually in FeedbackFive?

You can select particular orders on the Scheduling page and send a template to them right away.

Sometimes you may want to send an email template to a buyer right away, rather than waiting for your campaign to send it automatically. Or, you might mark a buyer as Do Not Solicit while resolving a problem they encountered, then decide to send them a template after the campaign has already excluded them.

In these cases, you can send an email manually from the Scheduling page.

To send an email manually:

  1. Go to Emails > Scheduling.
  2. Select an order or orders using the checkboxes on the left.
  3. Click "Action" and choose "Send Emails Manually."
  4. Select a template from the drop-down menu.
  5. Click "Send." The template will be sent to the buyer(s) within 90 minutes.