How can I receive alerts for negative ratings?

FeedbackFive can send you email or text notifications when you receive negative seller feedback or product reviews. Activate these on the Alerts page.


Email Notifications

Email notifications will be sent to any user who has “Send admin emails” selected on the Manage Users page.

To enable email notifications, follow these steps:

  1. On the Top Navigation, click Alerts.
  2. Toggle the switch(es) to ON (Orange) next to “Send Email Alerts For Negative Seller Feedback?” and/or “Send Email Alerts For Negative Product Reviews?”
  3. Choose how you want FeedbackFive to send Email Alerts: Individually or once per day (Daily Digest). If Daily Digest is chosen, select the time for the notification to be sent. The default time is 5:00 P.M., and all times are in Eastern Standard/Daylight Time.
  4. Click "Save Changes" at the bottom of the page.

Text Notifications

Text notifications can be sent to any U.S. mobile number you choose. (Currently, only US numbers are accepted.)

To enable text notifications, follow these steps:

  1. In the Top Navigation, click Alerts.
  2. On the Text/Mobile Notification section, enter the mobile number where you want to receive text alerts.
  3. Click "Verify Number". A verification code will be sent to your mobile phone. 
  4. Enter the verification code in the popup window and click OK.
  5. Toggle “Send Text Alerts for Negative Seller Feedback?” and/or “Send Text Alerts for Negative Product Reviews?” to Yes.
  6. Choose the time period for text alerts to be sent by selecting the start and stop times. (For 24-hour notifications, set the start time and stop time to the same time.) The default times are 8:00 A.M. to 8:00 P.M. EST/EDT.
  7. Click "Save Changes" at the bottom of the page.