--- title: "Seller's Guide: How to Contact a Buyer on Amazon" description: Learn how to contact a buyer on Amazon and get answers to frequently asked questions regarding buyer-seller communication. image: https://www.ecomengine.com/hubfs/images/featured/blog/contact-buyer-on-amazon.png --- [![eComEngine Logo](https://www.ecomengine.com/hubfs/Style%20Guide/Logos%20(svg)/%5BeComEngine%5DLogo-2019-linear.svg "eComEngine Logo")](https://www.ecomengine.com) [Demo](https://www.ecomengine.com/demo) [Free Trial](https://www.ecomengine.com/trial) ** ** ** [Free Trial](https://www.ecomengine.com/trial) ** ** ** [![FeedbackFive icon](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-star-svg.svg "FeedbackFive icon") FeedbackFive Request Amazon Reviews and Feedback ](https://www.ecomengine.com/feedbackfive) [![sellerpulse-menu-icon(teal)](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-pulse-svg.svg 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](https://www.ecomengine.com/restockpro/fba-kitting) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-barcode-svg.svg) | Amazon Item Labels Customize stickers and labels with expiration dates and more | | --- | --- | ](https://www.ecomengine.com/restockpro#stickers) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/video-svg.svg) | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/restockpro/demo) [VIEW PRICING](https://www.ecomengine.com/pricing#restockpro) #### SellerPulse Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-bell-svg.svg) | Operational FBA Analytics See detailed insights for FBA fees, proceeds, sales, and product cost | | --- | --- | ](https://www.ecomengine.com/sellerpulse/fba-analytics) [| 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![sellerpulse-magnifying-chart-svg](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-magnifying-chart-svg.svg)   | FBA Inventory Insights Plan FBA inventory and avoid unnecessary fees | | --- | --- | ](https://www.ecomengine.com/sellerpulse/inventory-returns) [| ![video-icn](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-video-svg.svg)   | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/sellerpulse/demo) [VIEW PRICING](https://www.ecomengine.com/pricing) Resources [** Case Studies ](https://www.ecomengine.com/case-studies) [** Webinars ](https://www.ecomengine.com/webinars) [** Free Tools ](https://www.ecomengine.com/tools) [** Events ](https://www.ecomengine.com/events) [** Help Center ](https://www.ecomengine.com/help) [** Blog ](https://www.ecomengine.com/blog) [** Agencies ](https://www.ecomengine.com/agency/feedbackfive) [** Seller News 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Simplify FBA Inventory Management ](https://www.ecomengine.com/restockpro) #### FeedbackFive Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-envelop-svg.svg) | Review Automation Send automated review requests or customize your own message | | --- | --- | ](https://www.ecomengine.com/feedbackfive/automation) | ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-bells-svg.svg) | Review Monitoring Quickly identify review trends | | --- | --- | [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-alert-svg.svg) | Listing Alerts Monitor your Amazon listings and reputation 24/7 | | --- | --- | ](https://www.ecomengine.com/feedbackfive/alerts) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-analytics-svg.svg) | Analytics & Reporting Analyze sales trends and brand performance | | --- | --- | ](https://www.ecomengine.com/feedbackfive/analytics) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/feedbackfive-agency-svg.svg) | Agencies & Aggregators Get access to all features to help your clients grow with FeedbackFive | | --- | --- | ](https://www.ecomengine.com/agency/feedbackfive) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/video-svg.svg) | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/feedbackfive/demo) [VIEW PRICING](https://www.ecomengine.com/blog/contact-buyer-amazon#) #### RestockPro Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-chart-svg.svg) | Forecasting Restock the right amount at the right time | | --- | --- | ](https://www.ecomengine.com/restockpro/inventory-forecasting) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-truck-svg.svg) | Purchase Orders Manage suppliers and inventory with ease | | --- | --- | ](https://www.ecomengine.com/restockpro/shipments) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-box-svg.svg) | Manage FBA Profits Get the details you need to make fast restocking decisions | | --- | --- | ](https://www.ecomengine.com/restockpro/fba-profit) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-kit-svg.svg) | Kitting Create kits or bundles from local inventory | | --- | --- | ](https://www.ecomengine.com/restockpro/fba-kitting) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/restockpro-barcode-svg.svg) | Amazon Item Labels Customize stickers and labels with expiration dates and more | | --- | --- | ](https://www.ecomengine.com/restockpro#stickers) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/video-svg.svg) | See How It Works Watch a short recording to learn more | | --- | --- | ](https://www.ecomengine.com/restockpro/demo) [VIEW PRICING](https://www.ecomengine.com/blog/contact-buyer-amazon#) #### SellerPulse Features [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-bell-svg.svg) | Operational FBA Analytics See detailed insights for FBA fees, proceeds, sales, and product cost | | --- | --- | ](https://www.ecomengine.com/sellerpulse/fba-analytics) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-box-svg.svg) | Buy Box Monitoring Find out when you win or lose the Buy Box, including when it's suppressed | | --- | --- | ](https://www.ecomengine.com/sellerpulse/buy-box) [| ![single-star](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-image-svg.svg) | Listing Changes Detect suppressed listings, hijacker activity, and content changes | | --- | --- | ](https://www.ecomengine.com/sellerpulse/listing-monitoring) [| ![sellerpulse-analyze-returns](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-analyze-returns.svg)   | Analyze Returns Identify FBA return trends over time by ASIN, reason, and disposition | | --- | --- | ](https://www.ecomengine.com/sellerpulse/fba-returns) [| ![sellerpulse-magnifying-chart-svg](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-magnifying-chart-svg.svg)   | FBA Inventory Insights Plan FBA inventory and avoid unnecessary fees | | --- | --- | ](https://www.ecomengine.com/sellerpulse/inventory-returns) [| ![video-icn](https://www.ecomengine.com/hubfs/images/decorative/illustrations/nav-icons/sellerpulse-video-svg.svg) 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Search **Menu** ** ** [Log In](https://www.ecomengine.com/login) [Free Trial](https://www.ecomengine.com/trial) --- Join Our Email List - Receive our monthly newsletter. - Stay up to date on Amazon policies. - Get tips to grow your business. # Seller's Guide: How to Contact a Buyer on Amazon [![Colleen Quattlebaum](https://www.ecomengine.com/hubfs/images/headshots/internal/colleen-quattlebaum-headshot.jpg)](https://www.ecomengine.com/blog/author/colleen-quattlebaum) By [Colleen Quattlebaum](https://www.ecomengine.com/blog/author/colleen-quattlebaum) With net sales totaling in the billions and a worldwide customer base of millions, it’s no surprise that Amazon is considered one of the largest and most valuable eCommerce companies in the world. What *is* surprising is the fact that billions of products, which amount to more than half of the total number of products that Amazon moves, are sold by [third-party sellers](https://www.statista.com/statistics/259782/third-party-seller-share-of-amazon-platform/). Now, take a minute to let that sink in. Billions of products—yes, that’s right, billion with a “b”—are sold by average people like us, taking advantage of the Amazon marketplace. However, if you want to sell on the Amazon marketplace, you need to play by its rules. Engaging in [prohibited seller activities and actions](https://sellercentral.amazon.com/gp/help/help.html/?itemID=G521) can result in the cancellation of listings, suspension from the use of tools and reports, and/or the removal of selling privileges. Amazon prohibits direct emails between buyers and sellers. In fact, sellers do not even receive actual email addresses for buyers, ensuring that they can only communicate through Amazon. This helps increase the security of buyer-to-seller communication and makes it faster to resolve disputes since Amazon has access to all buyer-seller communications. So, how can you contact a buyer on Amazon? Keep reading to learn about Amazon's messaging service. ## What is the Amazon Buyer-Seller Messaging Service? According to Amazon, the Buyer-Seller Messaging Service (formerly called the Communication Manager) is a system that facilitates email communication between buyers and sellers in the Amazon marketplace. To achieve its goals, the system automatically hides the real email addresses of buyers and sellers and assigns them an Amazon email alias. The email alias will be unique for each buyer-seller relationship, so users can treat the email alias in the same way as they would a real email address. ### Benefits #### Improved Dispute Arbitration One of the primary reasons why Amazon strictly enforces the use of the Buyer-Seller Messaging Service is to improve dispute arbitration. The reasoning behind this makes a lot of sense. [As Amazon puts it](https://sellercentral.amazon.com/gp/help/help.html?itemID=200383320), “[b]y maintaining a record of contacts between buyers and sellers, we can arbitrate disputes faster by ensuring that the Amazon.com Dispute Resolution Team has access to all buyer-seller communications when reviewing A-to-z claims and chargebacks.” Just ask anyone in retail and they’ll probably be able to share at least one or two horror stories involving challenging customers. There will always be extremely demanding and unruly people. That’s just how human nature works. So, if you sell enough products, chances are that you’ll eventually get your own retail horror story. Although it’s important to avoid as many of these disputes as possible in the first place, having the added level of protection provided by Amazon’s improved dispute resolution process is definitely a plus for the Buyer-Seller Messaging Service. It's important to respond to buyer emails quickly when issues arise in order to provide a positive customer service experience. Addressing problems right away helps sellers avoid disputes that reach the Amazon level. ### Limitations #### Email Anonymity As mentioned before, the Buyer-Seller Messaging Service automatically hides the real email addresses of buyers and sellers and assigns them a unique email alias. This anonymity presumably makes communication between parties more secure by preventing the unauthorized sharing and misuse of personal information. While this admittedly has its advantages for buyers, this creates some downsides for sellers. On one hand, because sellers are unable to collect the real email addresses of buyers, they won’t be able to reach out to them outside of the Amazon marketplace. It's important to note that attempting to do so is a violation of Amazon policy; you can build your own list via your own site or other eCommerce platforms, but you can not build an email list of your Amazon buyers. This obviously restricts marketing efforts, especially for those who operate on multiple channels, such as company websites and other online marketplaces. Amazon has released features to make it easier for brand registered sellers to reach out to previous customers through the Amazon platform. Check out our [Brand Registry guide](https://www.ecomengine.com/amazon-brand-registry) to learn more! #### Links Leading Away From Amazon.com Amazon strictly prohibits any and all attempts to lead, prompt, or encourage Amazon users to leave the Amazon website. These attempts include the inclusion of URLs (including URLs embedded on an image), web addresses, and/or hyperlinks in any seller message or product listings. Like the first limitation, the prohibition of links leading away from the Amazon website can be detrimental to your marketing efforts in a number of ways, such as being unable to leverage your success on the Amazon marketplace to increase traffic to your website. #### Contact Response Times [Contact Response Time](https://sellercentral.amazon.com/gp/help/202152030) refers to the percentage of buyer-initiated messages that you can respond to within 24 hours from receipt. Responding to messages quickly can help you maintain a positive [seller feedback](https://www.ecomengine.com/amazon-feedback) rating. This is critical because your seller feedback score directly affects your rankings on the Amazon marketplace. The better the seller feedback score, the more likely it is that Amazon will rank you higher for your keywords; the higher your ranking, the more visible you are to potential customers; and the more visible you are, the better your chances of getting a sale. With all that said, it’s reasonable to conclude that your Contact Response Time will directly affect your ability to generate sales. #### No Upselling Perhaps the most serious limitation of the Buyer-Seller Messaging System is the seller’s inability to upsell. Amazon considers almost all communications, whether via phone or email, that are unrelated to either order fulfillment or customer service as inappropriate. Marketing and direct upselling are prohibited on the Buyer-Seller Messaging System. ## Guidelines for Use You’ll need to keep a few best practices in mind if you send a message using the Buyer-Seller Messaging Service. Failure to observe [Amazon Communication Guidelines](https://www.ecomengine.com/blog/amazon-communication-guidelines) may result in varying penalties. So, take note that your message may not include the following: 1. Any links that send the buyer to another website or divert the buyer to a different sales process; 2. Misleading business names, which inaccurately identify the seller or confuse the buyers; 3. Improper business names, which contain an email suffix like .com, .net, .biz, and the like; 4. Marketing and promotional messages; 5. Promotions for additional products; and 6. Promotions for third-party products. ### How to a Contact Buyer on Amazon There are essentially two ways to contact your customers: #### Via Seller Account 1. Search for the particular transaction whose buyer you want to contact on the Manage Orders page. 2. Choose the buyer you want to contact and click the customer name within the Order Details. 3. On the Contact Customer form, select your subject line from the drop-down menu. 4. Type your message into the Message text box. Note that messages to buyers only use plain text; any messages containing hyperlinks or other HTML code will be blocked. 5. Send your message by clicking the Submit button. #### Via Third-Party Feedback Software 1. Create your message to the buyer, making sure to follow all Amazon communication guidelines. 2. Set your desired timing rules and other parameters, such as which ASINs should receive the message. 3. Regularly refine and test your messages, which are sent automatically based on your settings. *Note: Before your email gets to the buyer, it will be processed through the Buyer-Seller Messaging Service for recording and email aliasing. This aliasing also occurs when using an automatic communication tool, such as FeedbackFive from eComEngine. [Sign up for your free trial today](https://www.ecomengine.com/trial).* ### A Note on Requesting Reviews and Feedback After a customer makes a purchase, they have 90 days from the date of order to leave comments, feedback, and ratings. Amazon occasionally sends buyers requests for feedback or product reviews. But not every message results in a rating, and Amazon doesn't send these requests for every order. As a third-party seller, you can use a tool such as FeedbackFive to automatically send feedback  or review requests to buyers. [Seller feedback](https://www.ecomengine.com/amazon-feedback) is important for your overall seller reputation, instilling buyer trust, and even your eligibility for special Amazon programs such as Seller-Fulfilled Prime. Having a good number of positive seller feedbacks will also support Buy Box ownership across all your products. [Reviews](https://www.ecomengine.com/get-amazon-reviews) improve your product's visibility in Amazon search ranking, provide you with insight into what customers love about your product, and give shoppers social proof to help convince them to add your product to their carts. Contacting a buyer on Amazon to request feedback or reviews is a smart way to get more ratings, but you need to follow Amazon's  guidelines when doing so. An easier way is to send the [Request a Review message](https://www.ecomengine.com/blog/amazon-request-a-review-button), which includes a request for a review and seller feedback. This can be automated via FeedbackFive and is 100% compliant with all Amazon policies. ## Buyer-Seller Messaging FAQ #### How many messages can I send? The [maximum number](https://sellercentral.amazon.com/gp/help/help.html?itemID=200383320) of messages you can send per day depends on your daily order volume. To be specific, the value is computed using the following formula (Daily Order Volume * 5) + 600. For example, if you make an average of 100 sales per day, you’ll be able to send a maximum of 1,100 messages, computed as (100 *5) + 600). #### Are my conversations recorded? Yes, they are. Amazon does this so that it can better arbitrate disputes between the parties. #### Is HTML supported? Yes, it is. Feel free to code your emails so that they look their best when they get to the buyer. However, take note that Amazon only [allows selected HTML tags](https://sellercentral.amazon.com/gp/help/help.html?itemID=200415980) to be used. Any tag not present on this list will be stripped, but the element's subtree will be preserved in the output document. #### Are attachments supported? Yes, they are. Buyers and sellers can [attach](https://sellercentral.amazon.com/gp/help/help.html?itemID=202125900) any of the following file types for product instructions, warranty information, or invoices to their messages: 1. Text files (.txt) 2. PDFs (.pdf) 3. Word documents (.doc or .docx) 4. Images (.jpg, .gif, .png, .bmp, and .tiff) *Note: The maximum allowable size for attachments is 10 MB.* [![Five gold stars in a chat bubble with text, "Five tips for choosing the best Amazon feedback software"](https://no-cache.hubspot.com/cta/default/5147382/a627f72f-dc1f-4467-9f53-f01e9d1cd2f2.png)](https://cta-redirect.hubspot.com/cta/redirect/5147382/a627f72f-dc1f-4467-9f53-f01e9d1cd2f2) ![newsletter-email-laptop](https://no-cache.hubspot.com/cta/default/5147382/interactive-177527396632.png) ![newsletter-email-laptop](https://no-cache.hubspot.com/cta/default/5147382/interactive-177527396632.png) Originally published on December 7, 2016, updated October 27, 2023 This post is accurate as of the date of publication. Some features and information may have changed due to product updates or Amazon policy changes. ## You May Also Like These Stories on Feedback and Reviews [![ Illustration of a five-star rating bar, review cards, a magnifying glass, a trust badge, a chat bubble, and an upward arrow, with text "Customer Perception Strategy"](https://www.ecomengine.com/hubfs/images/featured/blog/customer-perception-strategy.png) ](https://www.ecomengine.com/blog/amazon-review-strategy-customer-trust-signals) ### [Customer Perception Strategy: Reviews, Q&A, and the Trust Signals Most Sellers Ignore](https://www.ecomengine.com/blog/amazon-review-strategy-customer-trust-signals) May 26, 2026 | [![Illustration of five-star rating, coins, and an upward arrow with a discount icon, representing increased profit from reviews, with text “Turn Reviews Into Margin”](https://www.ecomengine.com/hubfs/images/featured/blog/turn-reviews-into-margin.png) ](https://www.ecomengine.com/blog/reviews-reduce-discount-dependence) ### [Turn Reviews Into Margin: How Social Proof Reduces Discount Dependence](https://www.ecomengine.com/blog/reviews-reduce-discount-dependence) May 5, 2026 | [![Illustration of magnifying glass, ratings, and message bubbles with text “The Review Audit”](https://www.ecomengine.com/hubfs/images/featured/blog/review-audit.png) ](https://www.ecomengine.com/blog/amazon-review-audit) ### [The Review Audit: What Your Star Rating Is Really Telling Shoppers](https://www.ecomengine.com/blog/amazon-review-audit) April 21, 2026 | ## No Comments Yet Let us know what you think ### eComEngine 14321 Winter Breeze Drive Suite 121 Midlothian, VA 23113 Call us: [800-757-6840](tel:800-757-6840) Company Legal Software Resources [![GS1 US Channel Partner](https://www.ecomengine.com/hubfs/images/partners/logos/gs1-us-channel-partner.png "GS1 US Channel Partner")](https://www.ecomengine.com/get-gtin-amazon) ![Amazon Marketplace Developer Council Founding Member](https://www.ecomengine.com/hubfs/brand-identity/logos/amazon/amazon-marketplace-developer-council-optimized.png "Amazon Marketplace Developer Council Founding Member") ![Amazon Web Services](https://www.ecomengine.com/hubfs/brand-identity/logos/amazon/amazon-web-services.svg "Amazon Web Services") ![Amazon Selling Partner Appstore Software Partner badge](https://www.ecomengine.com/hubfs/brand-identity/logos/amazon/amazon-software_partners-badge.png "Amazon Selling Partner Appstore Software Partner badge") ![Amazon Marketplace Developer Council Founding Member](https://www.ecomengine.com/hubfs/brand-identity/logos/amazon/amazon-marketplace-developer-council-optimized.png "Amazon Marketplace Developer Council Founding Member") ![Amazon Web Services](https://www.ecomengine.com/hubfs/brand-identity/amazon-web-services.svg "Amazon Web Services") Copyright© 2007-2026 eComEngine, LLC. All Rights Reserved. eComEngine®, FeedbackFive®, RestockPro®, and SellerPulse® are trademarks or registered trademarks of eComEngine, LLC. Amazon's trademark is used under license from Amazon.com, Inc. or its affiliates. *We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our [privacy policy](https://www.ecomengine.com/privacy-policy) has more details.* ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Midlothian", "addressRegion" : "VA", "postalCode" : "23113", "streetAddress" : "14321 Winter Breeze Drive Suite 121" }, "alternateName" : "eComEngine, LLC", "description" : "Amazon Seller Tools", "email" : "info@ecomengine.com", "image" : "https://www.ecomengine.com/hubfs/images/decorative/illustrations/amazon-seller-tools.png", "logo" : "https://www.ecomengine.com/hubfs/brand-identity/logos/ecomengine-logos/ecomengine-logo-stacked.png", "naics" : "511210", "name" : "eComEngine, LLC", "sameAs" : [ "https://www.facebook.com/eComEngine/", "https://twitter.com/eComEngine" ], "telephone" : "800-757-6840", "url" : "https://www.ecomengine.com" } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Colleen Quattlebaum" }, "dateModified" : "2023-10-27", "datePublished" : "2016-12-07", "description" : "Learn how to contact a buyer on Amazon and get answers to frequently asked questions regarding buyer-seller communication.", "headline" : "Seller's Guide: How to Contact a Buyer on Amazon", "image" : { "@type" : "ImageObject", "url" : "https://www.ecomengine.com/hubfs/images/featured/blog/contact-buyer-on-amazon.png" }, "mainEntityOfPage" : { "@id" : "https://www.ecomengine.com/blog/contact-buyer-amazon", "@type" : "WebPage", "description" : "Learn how to contact a buyer on Amazon and get answers to frequently asked questions regarding buyer-seller communication." }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.ecomengine.com/hubfs/brand-identity/logos/ecomengine-logos/ecomengine-logo-stacked.png" }, "name" : "eComEngine, LLC" } } ``` ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is the Amazon Buyer-Seller Messaging Service?", "acceptedAnswer": { "@type": "Answer", "text": "According to Amazon, the Buyer-Seller Messaging Service (formerly called the Communication Manager) is a system that facilitates email communication between buyers and sellers in the Amazon marketplace. To achieve its goals, the system automatically hides the real email addresses of buyers and sellers and assigns them an Amazon email alias. The email alias will be unique for each buyer-seller relationship, so users can treat the email alias in the same way as they would a real email address." } },{ "@type": "Question", "name": "How many messages can I send?", "acceptedAnswer": { "@type": "Answer", "text": "The maximum number of messages you can send per day depends on your daily order volume. To be specific, the value is computed using the following formula (Daily Order Volume * 5) + 600. For example, if you make an average of 100 sales per day, you’ll be able to send a maximum of 1,100 messages, computed as (100 *5) + 600)." } },{ "@type": "Question", "name": "Are my conversations recorded? If so, for how long are the records kept?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, they are. Amazon does this, so that it can better arbitrate disputes between the parties. It keeps these records for a period of two years." } },{ "@type": "Question", "name": "Is HTML supported?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, it is. Feel free to code your emails, so that they look their best when they get to the buyer. However, take note that Amazon only allows selected HTML tags to be used. Any tag not present on this list will be stripped, but the element's subtree will be preserved in the output document." } },{ "@type": "Question", "name": "Are attachments supported?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, they are. Buyers and sellers can attach any of the following file types to their messages: Text files (.txt) PDFs (.pdf) Word documents (.doc or .docx) Images (.jpg, .gif, .png, .bmp, and .tiff) Note: The maximum allowable size for attachments is 10 MB." } }] } ``` ```json { "@context" : "https://schema.org/", "@type" : "HowTo", "name" : "How to Contact Buyers Via Third-Party Feedback Software", "step" : [ { "@type" : "HowToStep", "text" : "1. Create your message to the buyer, making sure to follow all Amazon communication guidelines." }, { "@type" : "HowToStep", "text" : "2. Set your desired timing rules and other parameters, such as which ASINs should receive the message." }, { "@type" : "HowToStep", "text" : "3. Regularly refine and test your messages, which are sent automatically based on your settings." } ] } ```